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My laptop goes black when I turn it on

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Cookiedude42 Posts 4 Registration date Tuesday May 27, 2014 Status Member Last seen May 27, 2014 - May 27, 2014 at 03:33 PM
Cookiedude42 Posts 4 Registration date Tuesday May 27, 2014 Status Member Last seen May 27, 2014 - May 27, 2014 at 06:36 PM
When I attempt to turn on my laptop, it begins the first loading part and then the screen goes to a black screen. In the top left, there is a little underscore that is there for a split second as if to type. I cannot do anything else past this point. This is a picture of the screen.
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4 responses

Answer 1 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 27, 2014 at 05:26 PM
Hi

What is your operating system?

What is the make and model of your laptop? How old is it?

Can you hear the fan running?

What happens if you try to boot in safe mode with networking ?
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Answer 2 / 4
Cookiedude42 Posts 4 Registration date Tuesday May 27, 2014 Status Member Last seen May 27, 2014
May 27, 2014 at 05:36 PM
It's a Dell Inspiron 14z-N411z, uses windows 7. Yes, I can hear the fan running when I turn it on.
Im not sure how old it is, maybe 2 years
I don't know how to boot in safe mode with networking, I'm not too good with computers.
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Answer 3 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 27, 2014 at 05:40 PM
To boot in safe mode, just after pressing the power button, keep taping F8. The procedure should lead you to a dark screen with some options, one being safe mode with networking. With your arrow up and down keys, select it and press the famous enter key.
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Answer 4 / 4
Cookiedude42 Posts 4 Registration date Tuesday May 27, 2014 Status Member Last seen May 27, 2014
May 27, 2014 at 06:10 PM
I tried, I repeatedly tapped F8, held it, everything I could do. It just continued with the issue, loading the very first dell loading bar and going to the black screen.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 27, 2014 at 06:27 PM
This is a very sticky wicket.

Since F8 will not lead you to advanced boot options, I'm afraid there is hard disk failure which can only be verified by a hands on qualified technician.

Since your machine could be rather new, I would insist with Dell that you got a lemon and that they should assume the cost of repair.

Sorry

P.S. I ignore for what activities, downloads and conditions you used the laptop, so it is impossible to pinpoint the source.
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Cookiedude42 Posts 4 Registration date Tuesday May 27, 2014 Status Member Last seen May 27, 2014
May 27, 2014 at 06:36 PM
Alright, thanks for trying to help.
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