Malware ransome virus on toshiba satellite laptop
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Jennifergriffin
Posts
1
Registration date
Tuesday June 24, 2014
Status
Member
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June 24, 2014
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Jun 24, 2014 at 06:01 PM
2011N2 Posts 13352 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Jun 25, 2014 at 08:01 AM
2011N2 Posts 13352 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Jun 25, 2014 at 08:01 AM
Please help me, trying to find a way to remove virus .....need step by step instructions to guide me thru setting default factory setup and remove existing viruses but have no repair, restore, or reinstall disks. My os is windows 7 ultimate
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1 response
2011N2
Posts
13352
Registration date
Saturday January 29, 2011
Status
Security contributor
Last seen
December 24, 2016
39
Jun 25, 2014 at 08:01 AM
Jun 25, 2014 at 08:01 AM
Hello,
Can you try to start the computer in safe mode please ? https://ccm.net/faq/223-how-to-start-windows-computer-in-safe-mode
Tell me if it works.
Gabriel.
Can you try to start the computer in safe mode please ? https://ccm.net/faq/223-how-to-start-windows-computer-in-safe-mode
Tell me if it works.
Gabriel.
