Malware ransome virus on toshiba satellite laptop

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Jennifergriffin Posts 1 Registration date Tuesday June 24, 2014 Status Member Last seen June 24, 2014 - Jun 24, 2014 at 06:01 PM
2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Jun 25, 2014 at 08:01 AM
Please help me, trying to find a way to remove virus .....need step by step instructions to guide me thru setting default factory setup and remove existing viruses but have no repair, restore, or reinstall disks. My os is windows 7 ultimate

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2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Jun 25, 2014 at 08:01 AM
Hello,

Can you try to start the computer in safe mode please ? https://ccm.net/faq/223-how-to-start-windows-computer-in-safe-mode
Tell me if it works.

Gabriel.
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