After I start my PC, it doesn't show Anything (black screen)

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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 - Aug 26, 2014 at 04:55 AM
2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Aug 30, 2014 at 12:05 AM
idk what the hel's going on, I've been through these forums, I've tried the take the battery ++ the power cable, wait x seconds, didn't work.
Sometimes it just goes OK, I started having this problem a while back, I waited a couple of minutes and it went fine after that, but 3 days ago it kept happening the same thing, either if I resetted the pc, It did not start (didn't display anything)
Can you please, Help me?
It's an Acer Aspire 5542G

8 replies

rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 26, 2014 at 05:21 AM
No one can help me here?! I'm getting worried....
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Aug 26, 2014 at 06:59 AM
Hello

1. Is it a pc or a laptop?

2. What is the make and model? How old is it?

3. Do you have an antivirus? Which one?

4. When is the last time your deleted all of your temporary files and cookies?

5. When is the last time you defragmented your hard disk?

6. Confirm that your operating system is Windows 7.

7. Can you start in safemode with networking?
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 26, 2014 at 06:56 PM
I FORGOT TO MENTION: 1st time this happened, it changed the time to 9th January 2009 and the hours too.

1- laptop
2- acer aspire 5542g. about 3-4 years
3- microsoft security essentials
4- dont know what you're talking about =D
5- yesterday morning
6- yup 65bit.
7- Yes I could, it changed the time when I started him yesterday though. This time I ran into safemode, it changed the time again, to 2013, and when we changed to the correct one, we could go to the network).

This time, when I turned him on, he said that a program didn't let the computer start. TDU2 or Test Drive Unlimited 2. Yes, ofcourse it's a pirated one, but it never did something like this.

I restarted the PC, it started normally. Again, I restarted to make sure. It can only start if I hardly touch the power button. (Smooth and 1 second only, or less lol).
Hope you answer soon...
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 12:30 AM
Okay, Now it showed something EVEN weirder.
Showed a black screen, with a big message on it
What I remember was:
"0211: keyboard error"
alot of other stuff said there, with the BIOS, cache and stuff, idk what the pc is talking about :S
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 12:40 AM
I pressed F1 and it went regularly, can you help me? :S
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 12:41 AM
Like it was told to "press f1 to continue"
https://www.youtube.com/watch?v=QeFkXSF2-Tk

Pretty much what happened to me
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Aug 27, 2014 at 06:14 AM
Look to me that your computer is infected.

First of all we need to identify the virus before a method of desinfection is prescribed.

1.Boot in safe mode with networking

2. Go to this download page for ZHP Diag.

https://ccm.net/download/download-23176-zhpdiag

3. Read and follow the instructions carefully

Come back here to have the report analysed.
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 09:26 AM
Well, I did it without being in safe mode

<a href="http://speedy.sh/Ce2qg/ZHPDiag.txt">Download at SpeedyShare</a> ITS HTML CODE

http://speedy.sh/Ce2qg/ZHPDiag.txt DOWNLOAD LINK

[code]http://speedy.sh/Ce2qg/ZHPDiag.txt/code FORUM'S LINK
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 07:19 AM
Microsoft Security Essentials doesn't say anything about a virus, it says the pc is protected, And I don't think I can go into safemode :S
I got it back up an hour ago, I'm afraid if I do that, it doesn't turn on again for some time...:S
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Aug 27, 2014 at 05:29 PM
Hi,

Never mind MSE, it's far from being a good antivirus.

Your machine is infected. You have adware and I strongly suggest that you remove Paretologic

Next go to this Kioskea download link, read the instruction, download and run Adwcleaner.

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Let me know
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 27, 2014 at 10:00 PM
wats paretologic? idk what that is, pls answer me asap, this crap is getting me annoyed...
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2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Aug 28, 2014 at 08:47 AM
Hello,

First, do AdwCleaner as Ambucias ask you, and send the report please.

Gabriel.
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 29, 2014 at 03:55 AM
THE REPORT: sorry for the spam. I found 3 files related to what you said ambucias, lets hope it fixed this problem.



# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Utilizador - UTILIZADOR-PC
# Running from : C:\Users\Utilizador\Downloads\AdwCleaner-3.308.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\ParetoLogic
Folder Deleted : C:\Users\Utilizador\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\Utilizador\AppData\Roaming\ParetoLogic
File Deleted : C:\Users\Utilizador\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Deleted : C:\Users\Utilizador\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\ParetoLogic
Key Deleted : HKCU\Software\TENCENT
Key Deleted : HKLM\SOFTWARE\ParetoLogic
Key Deleted : HKLM\SOFTWARE\TENCENT

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239


-\\ Google Chrome v36.0.1985.143

[ File : C:\Users\Utilizador\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1710 octets] - [29/08/2014 08:24:32]
AdwCleaner[R1].txt - [1770 octets] - [29/08/2014 08:32:41]
AdwCleaner[S0].txt - [1623 octets] - [29/08/2014 08:33:57]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1683 octets] ##########
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2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Aug 29, 2014 at 08:42 AM
Hello,

The top of the report is missing, can you post the full report please ?

Thanks,

Gabriel.
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rainlight Posts 12 Registration date Tuesday August 26, 2014 Status Member Last seen February 21, 2015 1
Aug 29, 2014 at 09:49 PM
Nope, but I think it's fixed!!!!! Thanks!!!
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2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Aug 30, 2014 at 12:05 AM
Oh okay, as you want. :)
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