Dell inspiron 15.6 black scerrn after log in

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guitarman195844
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3
Registration date
Friday August 29, 2014
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Last seen
August 29, 2014
- Aug 29, 2014 at 02:43 PM
 Blocked Profile - Aug 30, 2014 at 08:37 PM
Hello,
my dell inspiron 15.6 running windows 8
screen is going black after log in
start up screen show ,log in screen show,but when logged in it goes black
can some one help



6 replies

Blocked Profile
Aug 29, 2014 at 02:58 PM
Are you sure that isn't your desktop, without any "jewels" on it. Move your cursor down into the left bottom corner, and wait there. Does anything pop up? Try to right click in the same corner and see if any dialoge/drop down list shows up. It is pssible all of the "jewels" have been removed by previous user, or your desktop contains no apps or files!

Let us know!
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guitarman195844
Posts
3
Registration date
Friday August 29, 2014
Status
Member
Last seen
August 29, 2014

Aug 29, 2014 at 04:09 PM
it is a laptop
and only has one user ,one owner
and nothing pops up after going to left bottom corner
tried windows logo key ,nothing
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Blocked Profile
Aug 29, 2014 at 04:39 PM
Did it ever work? HOw long have you had it?
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guitarman195844
Posts
3
Registration date
Friday August 29, 2014
Status
Member
Last seen
August 29, 2014

Aug 29, 2014 at 06:04 PM
yes it worked .if not i would have taken back to store
im not that stupid
about 1 year,new (it is my wife's )
tried auto repair nothing
restore nothing
but got in to safe mode and fixing to do a refresh
hope that works
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Blocked Profile
Aug 29, 2014 at 07:03 PM
Yes sir.

I hope that you do not think that I think you are an idiot! Please do not! It is tough to troubleshoot and give direction with limited "clues", or indications of normal.

Safe mode was going to be my next step. You are going in the right direction!

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guitarman195844
Aug 30, 2014 at 08:57 AM
i meant to do a LOL after my stupid statement....
thanks for your help in this
i did get it working,and just to let people know what i did,I will try to say it here
going in to safe mode on windows 8 is different then all others
in shut down window, you have to hover over restart and hold down the (shift key) and then tap restart
keep holding down key till window come up
in that window go to troubleshooting,tap on that
go to refresh and tap on that
that will give you on screen instructions
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Blocked Profile
Aug 30, 2014 at 08:37 PM
Ok, now that you have got that one solved, update to 8.1. IT is free and it will fix alot of the issue 8 was shipped with!

Thank you for sticking in there with us. And most importantly, letting us in and the fix! Do you need a (volunteer) job?


Cool glad you got it fixed!
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