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My WD passport usb hard drive is not recognized

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djbruno Posts 2 Registration date Thursday October 9, 2014 Status Member Last seen October 10, 2014 - Oct 9, 2014 at 03:47 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   - Oct 13, 2014 at 04:51 AM
My passport just all of a sudden quit being recognized.....it works on other computers and but not on my dell laptop which is the main comp. i use.....plz help.
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Answer 1 / 3
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   37
Oct 10, 2014 at 05:05 AM
Hey djbruno. I'd suggest that you try to assign the drive a new letter and see it that will fix your issue. You can check out how to do that here: https://support-en.wd.com/
Just click on the corresponding OS and follow the instructions.

Hope that helps.
Boogieman_WD
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Answer 2 / 3
djbruno Posts 2 Registration date Thursday October 9, 2014 Status Member Last seen October 10, 2014
Oct 10, 2014 at 11:49 PM
its not showing up under disk mngr.....it lights up and blinks ...but not reading. I tried it using and older dell comp. that has xp on it and it works fine. im confused
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Answer 3 / 3
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   37
Oct 13, 2014 at 04:51 AM
That's a bit odd, try updating the firmware of the drive and try it with different USB ports on your Dell laptop. If you are sure, that it is not detected in Disk Management, can you see it in the Device Manager or BIOS?
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