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Facebook presents untrusted connection error

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elishabr
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 - Nov 10, 2014 at 10:40 AM
Ambucias
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 - Nov 11, 2014 at 04:23 AM
Recently when trying to access facebook, I get an untrusted connection error with the specific error of:

www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

1. There is no option for "I understand the risks" I am running Firefox version 33.1
2. I have reset my time and date function and it does not solve the problem

Please feel free to ask me any questions, and or walk me through a solution

thanks
Related:

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Ambucias
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Nov 10, 2014 at 04:45 PM
What is the url you are trying to reach facebook with?
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elishabr
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Nov 10, 2014 at 06:38 PM
https://www.facebook.com

which I get from Google results.

I even pinged www.facebook.com and tried via DNS with no luck
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Ambucias
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Nov 11, 2014 at 04:23 AM
Got it, it's due to the SSL protocol.

To troubleshot, see this link:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?redirectlocale=en-US&redirectslug=secure-connection-failed-error-message
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