Confirm Identity then Connection lost

Posts
2
Registration date
Monday August 12, 2019
Status
Member
Last seen
August 12, 2019
- - Latest reply: Ambucias
Posts
51278
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
August 24, 2019
- Aug 13, 2019 at 09:47 AM
Hello,

I experienced same problem. I just wanna ask which tip helped you solve this prob. Thanks a lot


System Configuration: Android / Chrome 72.0.3626.121
See more 

2 replies

Posts
51278
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
August 24, 2019
11892
0
Thank you
Hi

What device are you using to connect to Facebook?
jennifer_1214
Posts
2
Registration date
Monday August 12, 2019
Status
Member
Last seen
August 12, 2019
-
Hello. I am using Huawei Nova 3i
Respond to Ambucias
Posts
51278
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
August 24, 2019
11892
0
Thank you
1.- Update to the latest software: Go to “Google Play”and select MY APPS > UPDATE
This solution doesn’t work for me but I’ve read it solved for some users.

2.- Change your password by going to you Android Settings -> Manage Applications -> Facebook -> Clear Data
With this it will solve most problems. I honestly don’t understand why this change works but It works charmly for most phones

3.- Fully Uninstall and Re-Install Facebook Application from google play. This fixed the connection lost problem for me. Just go to Play Store (on your Android device) and go to Installed Applications and select Facebook Uninstall. Then go search again for Facebook and re-install. You will be prompted for you password and then it will SYNC and will work again
Respond to Ambucias