Confirm your identity then Connection Lost

Solved/Closed
Cidrozjason Posts 3 Registration date Friday October 12, 2018 Status Member Last seen October 13, 2018 - Updated on Sep 3, 2019 at 06:39 AM
 Vivalion8822 - May 20, 2019 at 07:05 PM
How can I fix this:

I input my email ID and the password. Once it is done, it ask you to CONFIRM YOUR IDENTITY.

When I clicked it, the message appeared saying CONNECTION LOST. I try to reset my phone, uninstall and install my Facebook app but nothing happens.

Please help me

P.S. My account is still active you can check it.

Thanks

4 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Oct 12, 2018 at 06:36 PM
There are three ways to fix the connection problem:
1.- Update to the latest software: Go to “Google Play”and select MY APPS > UPDATE
This solution doesn’t work for me but I’ve read it solved for some users.

2.- Change your password by going to you Android Settings -> Manage Applications -> Facebook -> Clear Data
With this it will solve most problems. I honestly don’t understand why this change works but It works charmly for most phones

3.- Fully Uninstall and Re-Install Facebook Application from google play. This fixed the connection lost problem for me. Just go to Play Store (on your Android device) and go to Installed Applications and select Facebook Uninstall. Then go search again for Facebook and re-install. You will be prompted for you password and then it will SYNC and will work again

Good luck
3