Confirm your identity then Connection LostSolved/Closed

Question

How can I fix this:

I input my email ID and the password. Once it is done, it ask you to CONFIRM YOUR IDENTITY. 

When I clicked it, the message appeared saying CONNECTION LOST. I try to reset my phone, uninstall and install my Facebook app but nothing happens.

Please help me 

P.S. My account is still active you can check it.

Thanks

Vivalion8822 · Accepted Answer

Easy fix dont use the app use a browser go through the confirm identity process and you should be able to login through app

Ambucias · Answer

What device are you using to connect to Facebook?

Cidrozjason · Answer

Im using samsung j7 android

Ambucias · Answer

There are three ways to fix the connection problem:
1.- Update to the latest software: Go to “Google Play”and select MY APPS > UPDATE
This solution doesn’t work for me but I’ve read it solved for some users.

2.- Change your password by going to you Android Settings -> Manage Applications -> Facebook -> Clear Data
With this it will solve most problems. I honestly don’t understand why this change works but It works charmly for most phones

3.- Fully Uninstall and Re-Install Facebook Application from google play. This fixed the connection lost problem for me. Just go to Play Store (on your Android device) and go to Installed Applications and select Facebook Uninstall. Then go search again for Facebook and re-install. You will be prompted for you password and then it will SYNC and will work again 

Good luck

Confirm your identity then Connection Lost

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