Error in installing

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francisgarnace
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- Nov 30, 2014 at 02:44 AM
Ambucias
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- Nov 30, 2014 at 03:52 PM
hi, how can i fix this? i just opened my pc and this pics shows.


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Ambucias
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Nov 30, 2014 at 06:12 AM
You have a virus

1. Download this Rogue Killer, preferably from another computer but don't run it yet:

https://www.adlice.com/roguekiller/

2. Transfer Rogue Killer on a pen drive or flash drive.

3. Connect the pen drive.

4. Restart you machine in safe mode and choose safe mode with command prompt.

5. Type the letter of the volume of your pendrive, ie E:/>

(could be another letter)

6. you should see the files on your pendrive.

7. Type roguekiller and press enter the programme should open

8. Click on scan, once the scan is finished, click on delete

9. Close Roguekiller and type shutdown /r and press enter and click ok

10. Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

11. Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete
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francisgarnace
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Nov 30, 2014 at 06:16 AM
how can i do this, i cant even use my pc because this message appear always.. even i restart and run to safe mode. or boot to dvd.
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Ambucias
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Nov 30, 2014 at 06:26 AM
As I wrote:

First download the Rogue Killer, from another computer and put it on a pen drive.

Your machine has been hacked.
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francisgarnace
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Nov 30, 2014 at 06:28 AM
thanks you sir. is there any possible way to save my files in my computer?
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francisgarnace
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Nov 30, 2014 at 06:37 AM
and even i run to safe mode, i cant run safe mode
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Ambucias
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Nov 30, 2014 at 06:42 AM
From what I see, you will need to restore to factory settings and regretfully all of your data will be erased. But, it's better than a dead computer.

You really have a vicious virus here. Your firewall if any did not protect you. Actually, the hackers could have asked you for a ransom.

Sorry
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francisgarnace
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Nov 30, 2014 at 07:42 AM
how can i restore to factory default? its a dead computer already.. i cant even boot to safe mode. and re install a another windows..
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Ambucias
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11,314 > francisgarnace
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Nov 30, 2014 at 03:52 PM
What is the make and model of your computer?
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