I have seen my external hard drive, but still it doesnt open
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Dev_ADY
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Dec 13, 2014 at 01:36 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 15, 2014 at 09:37 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 15, 2014 at 09:37 AM
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R2D2_WD
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Dec 15, 2014 at 03:16 AM
Dec 15, 2014 at 03:16 AM
Hi Dev,
Could you check drive's status in Disk Management? What message do you get, when trying to access drive from My Computer? Try uninstalling device from Device Manager, restart PC and plug the device back in. Drivers should be reinstalled manually. This should not affect your data. Could you check your external drive on another PC and with another USB cable?
Hope this helps
Could you check drive's status in Disk Management? What message do you get, when trying to access drive from My Computer? Try uninstalling device from Device Manager, restart PC and plug the device back in. Drivers should be reinstalled manually. This should not affect your data. Could you check your external drive on another PC and with another USB cable?
Hope this helps
Dev_ADY
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Dec 15, 2014 at 04:57 AM
Dec 15, 2014 at 04:57 AM
Hello R2D2,
I tried to connect it on another PC and even with new USB but the problem is as it is, same like before new PC is too get hanged and unable to work anything till the Drive disconnect...
I tried to connect it on another PC and even with new USB but the problem is as it is, same like before new PC is too get hanged and unable to work anything till the Drive disconnect...
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
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Member
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February 20, 2017
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Dec 15, 2014 at 09:37 AM
Dec 15, 2014 at 09:37 AM
How does it appear in Disk Management? As not initiliazed? As RAW format?
I recommend you to check the drive with Western Digital's Data Lifeguard Diagnostics. I leave you a link below. Check results and if they are not good, contact reseller and get a replacement. If you need the data stored in the drive, try accessing it with Linux Live CD.
http://products.wdc.com/support/kb.ashx?id=m5PkZo - Data Lifeguard Diagnostics download link
I recommend you to check the drive with Western Digital's Data Lifeguard Diagnostics. I leave you a link below. Check results and if they are not good, contact reseller and get a replacement. If you need the data stored in the drive, try accessing it with Linux Live CD.
http://products.wdc.com/support/kb.ashx?id=m5PkZo - Data Lifeguard Diagnostics download link
