Laptop hangs a lot [Closed]

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Monday February 1, 2010
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Hello,
Recently my Asus laptop hangs a lot. My laptops memory is 8GB,CPU core i7.
There is no virus on my windows, I've scanned my windows with AVG antivirus, Kaspersky, Mcafee and they found no virus .
I cleaned up windows registry. my memory usage is about 2GB and before this 2GB usage for my laptop was normal .
This is driving me crazy plz help.

Thank you so much.

1 reply

Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 2, 2021
10,496
Hello Michael,

I bet you a dime to a donut that you do have a virus which were not detected by any antivirus, as a matter of a fact, using so many antivirus will create conflicts and false results.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

Catch you later

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