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1 reply
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
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Last seen
February 20, 2017
154
Feb 9, 2015 at 03:02 AM
Feb 9, 2015 at 03:02 AM
Hi Vanni,
Firstly, I would recommend you using the Last Known Good Configuration from the Advanced Boot Menu ( press F8 on start up). If there is no change and you still get black screen, check if you can access the Task Manager. If you can, find and end the explorer.exe process. After that click on File, New Task and write explorer.exe. Click OK. After that, try updating your display drivers.
Hope this helps
WD Representative
Firstly, I would recommend you using the Last Known Good Configuration from the Advanced Boot Menu ( press F8 on start up). If there is no change and you still get black screen, check if you can access the Task Manager. If you can, find and end the explorer.exe process. After that click on File, New Task and write explorer.exe. Click OK. After that, try updating your display drivers.
Hope this helps
WD Representative
Feb 11, 2015 at 08:27 PM