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1 reply
Hi Vanni,
Firstly, I would recommend you using the Last Known Good Configuration from the Advanced Boot Menu ( press F8 on start up). If there is no change and you still get black screen, check if you can access the Task Manager. If you can, find and end the explorer.exe process. After that click on File, New Task and write explorer.exe. Click OK. After that, try updating your display drivers.
Hope this helps
WD Representative
Firstly, I would recommend you using the Last Known Good Configuration from the Advanced Boot Menu ( press F8 on start up). If there is no change and you still get black screen, check if you can access the Task Manager. If you can, find and end the explorer.exe process. After that click on File, New Task and write explorer.exe. Click OK. After that, try updating your display drivers.
Hope this helps
WD Representative
Report
Gayle
Oh thank you SO MUCH!!! This was the only thing that worked for me!
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