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Dropped my laptop, it won't start windows

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Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015 - Mar 3, 2015 at 04:24 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 25, 2015 at 06:22 PM
Hi
Unfortunately dropped my laptop (SamsungR540) and it won't start windows now. It loads slowly and then it freezes on the login screen (there's no login option just a blank screen). I have tried the simple options, removing the battery, rebooting from F4 it does not work. The lights indicator for hard drive switches on and flashes so I guess the drive still works or am I wrong? Pls can anyone help me?
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2 responses

Answer 1 / 2
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Mar 3, 2015 at 07:55 PM
If the laptop was turned on when you dropped it the hard drive heads would have bounced off the disk and damaged it. Perhaps the damaged area contained files needed to boot Windows.

I suggest you buy a new hard disk and install a fresh copy of Windows.

Good luck
Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015
Mar 4, 2015 at 02:34 AM
Thank you xpcman, does that mean all my files (doc, pics etc.) will be lost?
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015
Mar 4, 2015 at 04:55 AM
Hi
A technician may be able to recover them for you and transfer them to the new HD. The charge usually depends on the size.
Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015
Mar 4, 2015 at 06:01 AM
I have tried the samsung recovery solution 4 but the screen just freezes and it doesn't take me to further options. Also f8 does not seem to work at all. Is there anything else I can do to check if the drive is still working?
Answer 2 / 2
Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015
Mar 25, 2015 at 06:56 AM
Thank you for all your help. I have bought a new hard disk and reinstalled windows 7. Unfortunately now I cannot find any wireless connections, I'm being asked to plug in te Ethernet cable? It seems like I'm missing some drivers but I cannot install those without a network connection (I do not have a cable I have a router at home). I have tried to change some settings but nothing seems to work. Is there anything I an do for my laptop to start recognising wireless networks?
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Mar 25, 2015 at 04:15 PM
You must now reconfigure your wifi network as if you were installing the router for the first time. Certainly that your router must be connected to your ISP with a cable.
Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015 > Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 25, 2015 at 06:07 PM
Can you pls tell me how do I do that? I keep trying to set up a new network with the cable connected to the router but it doesn't seem to work.
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Kamiemie Posts 5 Registration date Tuesday March 3, 2015 Status Member Last seen March 25, 2015
Mar 25, 2015 at 06:22 PM
Your router is connected to your ISP's internet service. A router is for wireless. Can you remove the router and directly connect the cable from the wall to your machine? Use the same cable from the wall to the router? I don't know your operating system, if Windows xp, win 7 or Win 8 you must have a tool about establishing a network connection.

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