Laptop frozen in black screen but i can control the mouse [Solved/Closed]

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Hello, the laptop of my sister is frozen in black screen but i can control the mouse but before it happened i shut it down then its says" theres still an application running" 2options appeared it says shut down anyway and then cancel i pressed cancel then the black screen appeared.




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Saturday January 17, 2015
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October 2, 2019
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Try powering it off by pressing the on/off button for about 5 seconds (until it fully switces off). Now reboot and hopefully it will work now.

Let me know how you get on.
THANK YOU VERY MUCH!!!! I dont know you very much but i do know that you helped me fix my sister's laptop!!!!