Laptop frozen in black screen but i can control the mouse

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Help - Mar 10, 2015 at 07:20 AM
Help - Mar 10, 2015 at 08:22 AM

Hello, the laptop of my sister is frozen in black screen but i can control the mouse but before it happened i shut it down then its says" theres still an application running" 2options appeared it says shut down anyway and then cancel i pressed cancel then the black screen appeared.

Laptop frozen in black screen but i can control the mouse
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Answer 1 / 1

BrianGreen Posts 1005 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 150
Mar 10, 2015 at 07:36 AM

Try powering it off by pressing the on/off button for about 5 seconds (until it fully switces off). Now reboot and hopefully it will work now.

Let me know how you get on.

Help
Mar 10, 2015 at 08:22 AM

THANK YOU VERY MUCH!!!! I dont know you very much but i do know that you helped me fix my sister's laptop!!!!

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