Dell configuration

Closed
jimbo - Mar 17, 2015 at 12:48 PM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 17, 2015 at 01:46 PM
Hello,
I have a dell inspiron laptop.
When it its turned on it showconfigurating update 3/3 0% completed"
It then periodically goes blank only for the same screen to reappear.
there is no reaction to any single or multiple key presses.
I eventually pulled the plug on it but when reconnected the same screen comes up.
Any ideas?



1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,828
Mar 17, 2015 at 01:46 PM
I suggest you try the following:

With tech support, the following resolved the issue: I suspect the same general steps would resolve any update issue.



1. Boot from Vista DVD (e.g. ensure BIOS is set to boot from CD/DVD). Note: before the reboot from DVD, they requested that I disconnect attached peripherals: the printer and the wireless kb/mouse. Plugged in wired kb/mouse.



2. Select Repair link from the main menu



3. Select to restore to a previous time



4. Restore to a point prior to the offending update



5. Restart normally



6. Launch windows update in vista. Check for updates.

Good Luck
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