Internet not connecting properly
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Hello,
My laptop runs Windows 7 and recently hasn't been connecting to the internet despite the panel saying that it is. Nothing that requires Internet to work has been loading including Spotify, Firefox, and Internet Explorer. I've tried restarting and resetting the browsers and I've restored my laptop as well but to no avail. Someone suggested that it could be a virus, but whether it is or not I really need your help! Thanks!
My laptop runs Windows 7 and recently hasn't been connecting to the internet despite the panel saying that it is. Nothing that requires Internet to work has been loading including Spotify, Firefox, and Internet Explorer. I've tried restarting and resetting the browsers and I've restored my laptop as well but to no avail. Someone suggested that it could be a virus, but whether it is or not I really need your help! Thanks!
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2 responses
jack4rall
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020
Apr 6, 2015 at 12:06 AM
Apr 6, 2015 at 12:06 AM
Hello,
Try this 1
1) Temporary disable your Firewall/Antivirus and check if you are able to
browse.
2) If the problem still exists then make sure that proxy server is not
selected.
Right click on the "Internet Explorer" icon --> Click on "Properties" --->
Click on "Connections" tab --> Click on "LAN Settings" button. In that
window uncheck all the options, if you notice any option selected.
3) If the problem still exists then
Click Start --> Run --> In search box, type cmd --> Then "CMD" will
be displayed in the search --> Now right-click on "CMD" ---> Select "Run
as administrator". Now enter this command
netsh winsock reset catalog --> Press Enter
netsh int ip reset resetlog.txt --> Press Enter.
Restart your PC.
4) If the problem still exists then open the "Command Prompt" and
enter the below command.
ping www.google.com --> Press Enter.
Let us know if you are able to get the reply messages.
Good Luck
Try this 1
1) Temporary disable your Firewall/Antivirus and check if you are able to
browse.
2) If the problem still exists then make sure that proxy server is not
selected.
Right click on the "Internet Explorer" icon --> Click on "Properties" --->
Click on "Connections" tab --> Click on "LAN Settings" button. In that
window uncheck all the options, if you notice any option selected.
3) If the problem still exists then
Click Start --> Run --> In search box, type cmd --> Then "CMD" will
be displayed in the search --> Now right-click on "CMD" ---> Select "Run
as administrator". Now enter this command
netsh winsock reset catalog --> Press Enter
netsh int ip reset resetlog.txt --> Press Enter.
Restart your PC.
4) If the problem still exists then open the "Command Prompt" and
enter the below command.
ping www.google.com --> Press Enter.
Let us know if you are able to get the reply messages.
Good Luck