Internet not connecting properly

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Hello,
My laptop runs Windows 7 and recently hasn't been connecting to the internet despite the panel saying that it is. Nothing that requires Internet to work has been loading including Spotify, Firefox, and Internet Explorer. I've tried restarting and resetting the browsers and I've restored my laptop as well but to no avail. Someone suggested that it could be a virus, but whether it is or not I really need your help! Thanks!

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6428
Registration date
Sunday June 6, 2010
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Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) Temporary disable your Firewall/Antivirus and check if you are able to

browse.

2) If the problem still exists then make sure that proxy server is not

selected.

Right click on the "Internet Explorer" icon --> Click on "Properties" --->

Click on "Connections" tab --> Click on "LAN Settings" button. In that

window uncheck all the options, if you notice any option selected.

3) If the problem still exists then

Click Start --> Run --> In search box, type cmd --> Then "CMD" will

be displayed in the search --> Now right-click on "CMD" ---> Select "Run

as administrator". Now enter this command

netsh winsock reset catalog --> Press Enter

netsh int ip reset resetlog.txt --> Press Enter.

Restart your PC.

4) If the problem still exists then open the "Command Prompt" and

enter the below command.

ping www.google.com --> Press Enter.

Let us know if you are able to get the reply messages.

Good Luck
2
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CCM 2821 users have said thank you to us this month

Thank you so much it worked! I had to use the cdm method but when I tried the ip reset it said it didn't recognize the command but after I restarted my computer it worked anyway! Do you know what was wrong with my computer?
2
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