No icons and I can't use the windows button or settings

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Hello,



I have no idea what's wrong with my computer. There are no icons on the desktop and I can't click on the windows button. The only way I can open things is by by pushing control alt delete and then going in to the control panel. Also if I push the windows key nothing happens. I really just want to restore it to factory. Settings but I don't know how to from the control panel. I'm using windows 8.1 build 9600

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Hi

What is the make and model of your computer?
It's a gateway I'm not sure about the model though
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