External Hard Drive that's not recognize

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Naldo - Jun 25, 2015 at 05:25 AM
AtsushiWhelan
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- Jun 25, 2015 at 11:54 PM
Hello,
I followed the instructions you gave me earlier, but hard drive still not showing in disk management. NB: Disk 1 Unknown Not Initialized shows, and when I right click on it and go to properties its shows the Drives name (WD Elements 10B8 USB Device Properties).

Decive status: this device is working properly

Location: on USB Mass Storage Device

Manufacturer: (standard disk drives)

Still cannot access the drive or the files on it.




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Computertech
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Jun 25, 2015 at 05:35 AM
Try to connect the drive in another pc whether it works!
Backup the data as soon as possible!
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Computertech
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Jun 25, 2015 at 05:48 AM
in disk management right click on it-->select initialize or format options!
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Ambucias
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Jun 25, 2015 at 06:27 AM
Hi

You can also try this:

After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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AtsushiWhelan
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Jun 25, 2015 at 11:54 PM
the drive is physically damaged. if it doesn't contain important data, you can send it to a repair shop or the drive's after-sale support center.
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