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My external HDD not showing up

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dream250 - Aug 3, 2015 at 10:48 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Aug 4, 2015 at 07:47 AM
Hello,

my external HDD not showing up and i can hear it rotating and the eject icon is shown but when i try to see it in computer management i see it with 0B of storage space.it's a 1TB.

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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Aug 4, 2015 at 07:47 AM
Hi Dream250,

When you enter Disk Management, can you see the drive's file format and drive letter? Does it appear with black line above the capacity? I recommend you to enter Device Manager and search for the device under USB devices. Uninstall it and restart the PC. Plug the drive back in and check again.
I strongly recommend you to try the drive on another PC and with another USB cable.

Hope this helps
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