HP Pavilion 7 screen remains black when I turn it on.

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Incorrect1 Posts 1 Registration date Monday August 10, 2015 Status Member Last seen August 10, 2015 - Aug 10, 2015 at 01:44 PM
KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Aug 11, 2015 at 05:04 AM
Hello,

My laptop screen remains black when I turn it on. I hear it running. The hot keys light up and blink. (White). A solid orange light stays lit on the WiFi key.

1 reply

KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 120
Aug 11, 2015 at 05:04 AM
Hello Incorrect1

The problem that you have might be due to the failure of the video chip. Sometimes, after much of a use and less cooling the graphics processor which is responsible for video signal transmission gets unsoldered, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything. If you possess knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.

Best of luck.

Western Digital representative
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