HP Pavilion 7 screen remains black when I turn it on.

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Monday August 10, 2015
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Thursday October 23, 2014
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Hello,

My laptop screen remains black when I turn it on. I hear it running. The hot keys light up and blink. (White). A solid orange light stays lit on the WiFi key.

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2054
Registration date
Thursday October 23, 2014
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Last seen
February 28, 2017
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Hello Incorrect1

The problem that you have might be due to the failure of the video chip. Sometimes, after much of a use and less cooling the graphics processor which is responsible for video signal transmission gets unsoldered, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything. If you possess knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.

Best of luck.

Western Digital representative

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