Can't access my account

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BeYehia
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2
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Saturday August 15, 2015
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Member
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August 21, 2015
- Aug 15, 2015 at 10:56 PM
Ambucias
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47366
Registration date
Monday February 1, 2010
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September 1, 2021
- Aug 21, 2015 at 05:16 AM
Hello,

I get this message when I try to log in:

"Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."

And the only option available is to "log out". It's been 2 days and I already sent a couple of emails to info@support.facebook.com but in vaine. What to do?

1 reply

Ambucias
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47366
Registration date
Monday February 1, 2010
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Moderator
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11,290
Aug 17, 2015 at 06:21 AM
You must use the contact form not an e mail, see here:

https://www.facebook.com/help/153265828135764
1
BeYehia
Posts
2
Registration date
Saturday August 15, 2015
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August 21, 2015

Aug 17, 2015 at 07:40 AM
Thanks man, but nothing useful for me in the contact form. I already went through this, and sent Facebook my ID copy 3 times!
0
Niafo17
Posts
6
Registration date
Monday August 17, 2015
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Member
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August 17, 2015

Aug 17, 2015 at 01:27 PM
Same problem, mine is been almost 3 weeks but I could send the ID only once, how did you send 3 times please?
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Niafo17
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6
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Monday August 17, 2015
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Aug 17, 2015 at 07:16 PM
I didn't get any emails actually! I don't really know in which email they sent it!
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Niafo17
Posts
6
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Monday August 17, 2015
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August 17, 2015

Aug 17, 2015 at 07:18 PM
My Facebook wasn't either associated to a email or number,I think that's why it's making mine more harder:(
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chitdesaypoe
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Friday August 21, 2015
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August 21, 2015

Aug 21, 2015 at 05:14 AM
Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can. can anyone tell me how to fix this facebook problem please
0