Can't access my account

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BeYehia Posts 2 Registration date Saturday August 15, 2015 Status Member Last seen August 21, 2015 - Aug 15, 2015 at 10:56 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 21, 2015 at 05:16 AM

Hello,

I get this message when I try to log in:

"Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."

And the only option available is to "log out". It's been 2 days and I already sent a couple of emails to info@support.facebook.com but in vaine. What to do?

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1 response

Answer 1 / 1

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Aug 17, 2015 at 06:21 AM

You must use the contact form not an e mail, see here:

https://www.facebook.com/help/153265828135764

BeYehia Posts 2 Registration date Saturday August 15, 2015 Status Member Last seen August 21, 2015
Aug 17, 2015 at 07:40 AM

Thanks man, but nothing useful for me in the contact form. I already went through this, and sent Facebook my ID copy 3 times!

Niafo17 Posts 6 Registration date Monday August 17, 2015 Status Member Last seen August 17, 2015
Aug 17, 2015 at 01:27 PM

Same problem, mine is been almost 3 weeks but I could send the ID only once, how did you send 3 times please?

Niafo17 Posts 6 Registration date Monday August 17, 2015 Status Member Last seen August 17, 2015
Aug 17, 2015 at 07:16 PM

I didn't get any emails actually! I don't really know in which email they sent it!

Niafo17 Posts 6 Registration date Monday August 17, 2015 Status Member Last seen August 17, 2015
Aug 17, 2015 at 07:18 PM

My Facebook wasn't either associated to a email or number,I think that's why it's making mine more harder:(

chitdesaypoe Posts 1 Registration date Friday August 21, 2015 Status Member Last seen August 21, 2015
Aug 21, 2015 at 05:14 AM

Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can. can anyone tell me how to fix this facebook problem please

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