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Can't access my account

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BeYehia Posts 2 Registration date Saturday 15 August 2015 Status Member Last seen 21 August 2015 - 15 Aug 2015 à 22:56
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 21 Aug 2015 à 05:16
Hello,

I get this message when I try to log in:

"Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."

And the only option available is to "log out". It's been 2 days and I already sent a couple of emails to info@support.facebook.com but in vaine. What to do?
Related:

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Réponse 1 / 1
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
17 Aug 2015 à 06:21
You must use the contact form not an e mail, see here:

https://www.facebook.com/help/153265828135764
BeYehia Posts 2 Registration date Saturday 15 August 2015 Status Member Last seen 21 August 2015
17 Aug 2015 à 07:40
Thanks man, but nothing useful for me in the contact form. I already went through this, and sent Facebook my ID copy 3 times!
Niafo17 Posts 6 Registration date Monday 17 August 2015 Status Member Last seen 17 August 2015
17 Aug 2015 à 13:27
Same problem, mine is been almost 3 weeks but I could send the ID only once, how did you send 3 times please?
Niafo17 Posts 6 Registration date Monday 17 August 2015 Status Member Last seen 17 August 2015
17 Aug 2015 à 19:16
I didn't get any emails actually! I don't really know in which email they sent it!
Niafo17 Posts 6 Registration date Monday 17 August 2015 Status Member Last seen 17 August 2015
17 Aug 2015 à 19:18
My Facebook wasn't either associated to a email or number,I think that's why it's making mine more harder:(
chitdesaypoe Posts 1 Registration date Friday 21 August 2015 Status Member Last seen 21 August 2015
21 Aug 2015 à 05:14
Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can. can anyone tell me how to fix this facebook problem please

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