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Vista does not recognize my Passport External Hard Drive

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Barbershop4 - Aug 29, 2015 at 07:03 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 29, 2015 at 02:21 PM
Hello,

I am trying to get my Passport External Hard Drive data restored. The restoration could not proceed because my Passport disk disappeared off my computer.
I changed USB ports and cables without success. My other Passport works.

The Disk Manager reports the disk is unknown, "not initialized" and unallocated.
The last thing I want to do is erase the files I am trying to save.
I hope someone is out there this weekend to help me. WD Support doesn't open again until Monday and I need to get my restore started.

Thanks in advance,
Barbershop4

1 response

Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Aug 29, 2015 at 02:21 PM
It appears the drive has failed and needs to be replaced. Only a Data recovery Lab has any chance of recovering your files.

Good luck
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