Help! important keys on HP Pavilion G6 not working!!

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jamesa85 Posts 5 Registration date Wednesday September 9, 2015 Status Member Last seen September 11, 2015 - Sep 9, 2015 at 12:04 PM
Blocked Profile - Sep 14, 2015 at 07:02 PM

Hi there, I have a HP Pavilion G6 laptop with in-built keyboard. For no apparent reason, the spacebar, backspace, enter and up/down arrow keys have stopped working. I am typing this on the on-screen keyboard.

- the keys won't work in any program
-the keys DO work fine in safe mode, which makes me think it is not a hardware problem
- I upgraded to Windows 10 not too long ago and wonder if there might be a compatibility issue of some kind
- I have tried turning off sticky keys and this doesn't help
- turning off the PC and removing battery didn't help either - neither did restoring defaults after pressing escape during startup and pressing F10 etc

What to do??

anyhintsverygratefullyreceived!!THANKYOU

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3 responses

Answer 1 / 3

Blocked Profile
Sep 9, 2015 at 06:29 PM

Hit Windows for an update. Yesterday there was quite a few released.

jamesa85 Posts 5 Registration date Wednesday September 9, 2015 Status Member Last seen September 11, 2015
Sep 10, 2015 at 05:45 AM

Thanks,butsadlyhasn'tworked

Answer 2 / 3

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 08:45 AM

what about right click on keyboard option in device manager and select update driver?

jamesa85 Posts 5 Registration date Wednesday September 9, 2015 Status Member Last seen September 11, 2015
Sep 10, 2015 at 10:53 AM

thank you for the reply, but it says the latest driver is fully installed. i'm running an avg scan to see if that does anything...

jamesa85 Posts 5 Registration date Wednesday September 9, 2015 Status Member Last seen September 11, 2015
Sep 10, 2015 at 03:15 PM

I ran a scan with AVG and have even tried resetting the whole PC - no joy.

I took it to a shop today and the guy said my defective screen may be causing it. I have a dodgy screen with what I think is a loose connection inside, meaning the only way I can stop it whiting out is to put something in the gap between screen and motherboard (folded paper) to make it bend! It works, and honestly I'm rather sceptical of the idea that it affects the keys...particularly as they work in safe mode and also at one point during the process of resetting the PC. I think he would like to sell me a new keyboard and screen!

Thanks for the tips, still got the problem so any more ideas very much appreciated!

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 11, 2015 at 01:08 AM

Download Malwarebytes Hope it will catch some malware that causing the issue!

jamesa85 Posts 5 Registration date Wednesday September 9, 2015 Status Member Last seen September 11, 2015
Sep 11, 2015 at 03:53 PM

Thanks but I'm afraid it didn't help. Quick update: the keys work when the wifi button (F12 for me) is switched off! Bizarre

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 12, 2015 at 03:34 AM

seriously out of ideas!

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