External drive suddenly void of ALL files, no access
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markns
Posts
1
Registration date
Wednesday 23 September 2015
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Member
Last seen
23 September 2015
-
23 Sep 2015 à 13:22
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 24 Sep 2015 à 02:37
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 24 Sep 2015 à 02:37
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1 response
Boogieman_WD
Posts
275
Registration date
Friday 10 October 2014
Status
Member
Last seen
19 October 2016
37
24 Sep 2015 à 02:37
24 Sep 2015 à 02:37
Hey there, markns.
Have you had any issues with the drive prior to this problem? Any unusual sounds/noises coming from the HDD, hangs/freezes, slow or unusual transfer speed? Have you used any specific software to backup your data or you've just copy-pasted your files to the HDD?
I'd recommend that you try the drive with a different USB cable (preferably shorter than 12") and a different computer, to see if the same thing happens. If that doesn't help, I'd suggest that you try to access it via Ubuntu Live USB/DVD, to see if it's properly recognized and if you can get to your files. You could try data recovery software as well. And last, but not least, the most reliable data recovery option - a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Have you had any issues with the drive prior to this problem? Any unusual sounds/noises coming from the HDD, hangs/freezes, slow or unusual transfer speed? Have you used any specific software to backup your data or you've just copy-pasted your files to the HDD?
I'd recommend that you try the drive with a different USB cable (preferably shorter than 12") and a different computer, to see if the same thing happens. If that doesn't help, I'd suggest that you try to access it via Ubuntu Live USB/DVD, to see if it's properly recognized and if you can get to your files. You could try data recovery software as well. And last, but not least, the most reliable data recovery option - a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
