First of all, for the past few week I've had some malware on my computer and couldn't get rid of it. A friend of mine told me about malware bites, so I downloaded that and ran a system scan. The scan found 377 things and so I removed them and restarted my computer. Since I've restarted my browsers have not been able to connect to the Internet, I've ran the diagnostic and it says 'Windows was unable to detect a problem'. I took to looking online and found this sight with a similar question and the answer that worked for them was to search 'CMD' and run it as admin. and enter a command that the person provided. I did that and reset the computer again but it still did not work. So I'm at a loss as to what to do now. If it matters, im using Windows 8 and my browsers are Chrome and Safari.
I have internet but my browsers are not connecting.
The malware could have set your LAN settings to use a proxy server, or use a static IP address that is not the same that your Router is currently using.
Try the following:
1. Navigate to your Desktop by selecting the Desktop app from your start screen, or by pressing the [WINDOWS] key
2. RIGHT click on the bottom left corner of your desktop screen to bring up your advanced start menu
3. Select "Device Manager"
4. The Device Manager window will appear, and will show you a full list of the different components that are installed on your computer, including the Keyboard, Mouse. Select "Network Adapters"
5. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
6. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable and Update
7. Select Disable, wait a few moments and then choose Enable, which will reset the driver
8. Once completed you can reconnect to your network and test the connection again