Hp laptop won't start, the screen remains black

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junjun - Oct 31, 2015 at 05:39 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Nov 2, 2015 at 05:09 AM
Hello,

windows 10 in my hp laptop won't start, the screen remains black till the battery drains...before this failure happens there are already error happened that the windows restart and gather error info, then as it restarted and turned on the microsoft edge won't respond...please tell what to do, thanks
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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Nov 2, 2015 at 05:09 AM
Hi Junjun,

So the screen simply does not turn on, or you can see at least the initial screens? There may be some RAM memory issue going on. Is the laptop under warranty? If it is, contact the reseller. In case this is some specific HP related issue, I suggest you to check the manufacturer's forums.

Hope this helps

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