Hp laptop won't start, the screen remains black [Solved/Closed]

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Monday September 1, 2014
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Hello,

windows 10 in my hp laptop won't start, the screen remains black till the battery drains...before this failure happens there are already error happened that the windows restart and gather error info, then as it restarted and turned on the microsoft edge won't respond...please tell what to do, thanks

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Posts
3613
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
139
Hi Junjun,

So the screen simply does not turn on, or you can see at least the initial screens? There may be some RAM memory issue going on. Is the laptop under warranty? If it is, contact the reseller. In case this is some specific HP related issue, I suggest you to check the manufacturer's forums.

Hope this helps