Its been so long, and i'm trying to make it up to her so im trying to fix her laptop, because im pretty good with computers otherwise. Basically shes wirelessly connected and I tried connecting my computers ethernet cord to it, and shes 100% connected, no other application or browser says shes connected though. So that made me think hm maybe there is a virus, so I ran it in safe mode with networking and it let me browse, so I know there is a virus on it. But mainly my question is, any tips to fix or could I somehow get a windows 10 download off this laptop and just wipe the other one hard installation of windows 10 and just factory new brand new computer settings. I'm currently running MalwareBytes, I know its a virus though, I just don't know how to fix it. What other computer can browse in safe mode but can't in regular.
Laptop is connected to the internet but can't browse
Open Command Prompt as Administrator (click Start, type "command prompt" in the search bar, right-click the Command Prompt icon that will appear and choose "Run As Administrator" from the menu).
Enter the following commands followed by enter:
netsh I i r r
netsh winsock reset
You will be resetting the tcp/ip stack and the winsock catalog. You will need to restart afterwards. That usually fixes the problem. Follow this up with a malware check. Something has messed with your networking stacks.
Are you running multiple anti-virus programs and/or firewalls? You should only be running one at a time.