Multiple accounts are hacked

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Kellster - Nov 15, 2015 at 05:42 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 15, 2015 at 04:25 PM
Both my gmail-password and icloud password were changed last night and also my roommates facebook password and hotmail password. I did a virus scan and a malware scan but i couldnt fint anything. does anyone know how it happened and how i can prevent this to happen again?

1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
Nov 15, 2015 at 05:54 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag2 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on Full.

Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.

Ambucias
Moderator and Virus/Security Contributor
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The file wont unzip, is it because I use a mac?
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178 > Kellster
Nov 15, 2015 at 04:25 PM
Yes! Sorry but I am not familiar with Mac malware.
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