ASUS U32U - some keys doesn't work on W10

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Porim - Dec 2, 2015 at 02:05 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Dec 6, 2015 at 11:26 PM
Hello,

some keys (Home, Delete, left and right arrow, and probably few more around) stopped working as I installed Windows 10 on my laptop.

Official ASUS support recommended me to downgrade the OS... (facepalm)

Any idea how to fix it and keep W10?
Thank you.

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1 response

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Dec 2, 2015 at 11:59 PM
Hi

To see if a driver problem or a faulty keyboard
Boot up in safe mode

Google on how to do this in win 10

If still wrong
Boot up off a Linux bootable cd or USB

Hirens boot cd or gparted or parted magic
Or a live Linux distribution disk

See if problem still there under different operating system

These are quicker than rolling back to Previous windows version

Assuming a windows 10 software problem look at Asus support forums to see if Asus has similar problems with version of 10 and may have new keyboard driver available.

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Issue remains in safe mode. I haven't tried live Linux already, but I noticed that it also doesn't work in bios, so it seems to me that it could be hardware issue. I will try live Linux hopefully tomorrow to make sure.

Sadly I haven't found any driver or similar issue.
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Dec 6, 2015 at 11:26 PM
If neither works in linux then it is surely keyboard issue
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