Problem in detecting HDD

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Esoreivoj Posts 1 Registration date Wednesday 2 December 2015 Status Member Last seen 2 December 2015 - 2 Dec 2015 à 21:11
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   - 3 Dec 2015 à 05:01
Hi, good morning. Can you please help me about my hard drive. I will going to reformat my pc, when I boot it show that the hard drive is detected. But when I' am starting installing windows7, it appears that no disk are detected and when I click load drivers it show that no drive has been detected.

Hope for your response. Thank you in advance. Have a nice day. God bless!
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1 response

Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   37
3 Dec 2015 à 05:01
Hey there, Esoreivoj.

I assume that you haven't reformat the drive yet and you can boot to Windows, is that correct? If "yes", then I'd suggest that you download the HDD manufacturer's diagnostics tool and test the drive for errors, to see if anything unusual shows up.
If you can't boot to Windows or if the diagnostics tool doesn't show anything out of the ordinary, I'd recommend that you try the HDD with a different SATA port and cables, to see if the same thing happens. You could also try it with a different computer as well. Another thing you could try is to reset or update your BIOS and give it another go with the Windows 7 installation media.

Hope that helps. Please let me know how everything goes.
Boogieman_WD


WD Representative