Menu
Ask a question Report

Laptop shuts down BSOD [Solved/Closed]

Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 - - Latest reply: proffkebi
Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 - Dec 6, 2015 at 12:52 AM
Windows 7 Ask a question Report
Hello,
Good morning every one my laptop is giving me headache when I hibernated it, it will not come back when I start it again it will displayed me blue screen and automatically shutdown it self and start the windows normally please I need your help. thank
See more 

2 replies

Best answer
Report Respond to Ambucias
Posts
50336
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
2
Thank you
Hi,

Thanks for the log.

Downloading and installing the following driver should solve your BSOD issue

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-Family

Good luck

Thank you, Ambucias 2

A few words of thanks would be greatly appreciated. Add comment

CCM has helped 2557 users this month

Report
proffkebi
Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 -
thank you very much for the help I will try it
Report
proffkebi
Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 -
sorry my system is 32 bit this driver is only convertible with 64 bit please help again
Report
proffkebi
Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 -
Sorry one one again the problem has been solve thank for the help
Report Respond to Ambucias
Posts
50336
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
1
Thank you
Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
Report
proffkebi
Posts
7
Registration date
Saturday December 5, 2015
Last seen
December 13, 2015
 -
==================================================
Dump File : 120515-14742-01.dmp
Crash Time : 12/5/2015 12:50:19 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8cf6589e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14742-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,480
Dump File Time : 12/5/2015 12:51:17 PM
==================================================

==================================================
Dump File : 120515-14461-01.dmp
Crash Time : 12/5/2015 12:29:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8ec7889e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14461-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 12:30:21 PM
==================================================

==================================================
Dump File : 120515-21762-01.dmp
Crash Time : 12/5/2015 11:06:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8f46889e
Parameter 3 : 0x8b10baa0
Parameter 4 : 0x8b10b680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-21762-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 11:07:51 AM
==================================================
Ask a question