Laptop shuts down BSOD
Solved/Closed
proffkebi
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Saturday December 5, 2015
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December 13, 2015
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Dec 5, 2015 at 04:57 AM
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015 - Dec 6, 2015 at 12:52 AM
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015 - Dec 6, 2015 at 12:52 AM
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2 responses
Ambucias
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Dec 5, 2015 at 04:29 PM
Dec 5, 2015 at 04:29 PM
Hi,
Thanks for the log.
Downloading and installing the following driver should solve your BSOD issue
https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-Family
Good luck
Thanks for the log.
Downloading and installing the following driver should solve your BSOD issue
https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-Family
Good luck
Ambucias
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Dec 5, 2015 at 05:10 AM
Dec 5, 2015 at 05:10 AM
Download the following on your desktop:
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
proffkebi
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Saturday December 5, 2015
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Dec 5, 2015 at 11:32 AM
Dec 5, 2015 at 11:32 AM
==================================================
Dump File : 120515-14742-01.dmp
Crash Time : 12/5/2015 12:50:19 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8cf6589e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14742-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,480
Dump File Time : 12/5/2015 12:51:17 PM
==================================================
==================================================
Dump File : 120515-14461-01.dmp
Crash Time : 12/5/2015 12:29:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8ec7889e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14461-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 12:30:21 PM
==================================================
==================================================
Dump File : 120515-21762-01.dmp
Crash Time : 12/5/2015 11:06:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8f46889e
Parameter 3 : 0x8b10baa0
Parameter 4 : 0x8b10b680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-21762-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 11:07:51 AM
==================================================
Dump File : 120515-14742-01.dmp
Crash Time : 12/5/2015 12:50:19 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8cf6589e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14742-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,480
Dump File Time : 12/5/2015 12:51:17 PM
==================================================
==================================================
Dump File : 120515-14461-01.dmp
Crash Time : 12/5/2015 12:29:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8ec7889e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14461-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 12:30:21 PM
==================================================
==================================================
Dump File : 120515-21762-01.dmp
Crash Time : 12/5/2015 11:06:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8f46889e
Parameter 3 : 0x8b10baa0
Parameter 4 : 0x8b10b680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-21762-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 11:07:51 AM
==================================================
Dec 6, 2015 at 12:33 AM
Dec 6, 2015 at 12:37 AM
Dec 6, 2015 at 12:52 AM