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Laptop shuts down BSOD

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proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015 - Dec 5, 2015 at 04:57 AM
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015 - Dec 6, 2015 at 12:52 AM
Hello,
Good morning every one my laptop is giving me headache when I hibernated it, it will not come back when I start it again it will displayed me blue screen and automatically shutdown it self and start the windows normally please I need your help. thank
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2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 5, 2015 at 04:29 PM
Hi,

Thanks for the log.

Downloading and installing the following driver should solve your BSOD issue

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-Family

Good luck
2
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015
Dec 6, 2015 at 12:33 AM
thank you very much for the help I will try it
0
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015
Dec 6, 2015 at 12:37 AM
sorry my system is 32 bit this driver is only convertible with 64 bit please help again
0
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015
Dec 6, 2015 at 12:52 AM
Sorry one one again the problem has been solve thank for the help
0
Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 5, 2015 at 05:10 AM
Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
1
proffkebi Posts 7 Registration date Saturday December 5, 2015 Status Member Last seen December 13, 2015
Dec 5, 2015 at 11:32 AM
==================================================
Dump File : 120515-14742-01.dmp
Crash Time : 12/5/2015 12:50:19 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8cf6589e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14742-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,480
Dump File Time : 12/5/2015 12:51:17 PM
==================================================

==================================================
Dump File : 120515-14461-01.dmp
Crash Time : 12/5/2015 12:29:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8ec7889e
Parameter 3 : 0x8b10faa0
Parameter 4 : 0x8b10f680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-14461-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 12:30:21 PM
==================================================

==================================================
Dump File : 120515-21762-01.dmp
Crash Time : 12/5/2015 11:06:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8f46889e
Parameter 3 : 0x8b10baa0
Parameter 4 : 0x8b10b680
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+5489e
File Description : Intel(R) USB 3.0 eXtensible Host Controller Driver
Product Name : USB 3.0 Device Driver
Company : Intel Corporation
File Version : 4.0.2.42 (iusb3drv.20150925-0410)
Processor : 32-bit
Crash Address : iusb3xhc.sys+5489e
Stack Address 1 : iusb3xhc.sys+5e8de
Stack Address 2 : iusb3hub.sys+1497d
Stack Address 3 : iusb3hub.sys+14df0
Computer Name :
Full Path : C:\Windows\Minidump\120515-21762-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,352
Dump File Time : 12/5/2015 11:07:51 AM
==================================================
0

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