Outlook can receive mail but can't send mail [Solved/Closed]

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Outlook can receive mail but can't send mail [Solved/Closed]

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Pinto - Dec 12, 2015 at 05:16 AM
Ambucias

Posts: 47372
Registration date: Monday February 1, 2010
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- Dec 12, 2015 at 04:14 PM

Hello,
I have a friend who is suddenly unable to send emails. But he Can receive, however.
Error Message is "unknown error" Ox800CCC13 windows 10 and outlook 2007
Help would be most appreciated.

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Ambucias

Posts: 47372
Registration date: Monday February 1, 2010
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10,033
Dec 12, 2015 at 05:37 AM

Hi

What is the operating system?

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Pinto
Dec 12, 2015 at 06:04 AM

2010 out look 2007

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Ambucias · Accepted Answer · 2015-12-12T16:14:36-0500

Answer 1 / 2

Ambucias

Posts: 47372
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: April 7, 2021

10,033
Dec 12, 2015 at 04:14 PM

Click on the Start button and select Command Prompt (Admin). (You'll need to click Yes to allow it to make changes to the computer.)

When the Command Prompt appears, type (or paste) sfc /scannow then hit Enter (there is a space between sfc and /).

Once System File Checker is finished, reboot the computer.

Users are reporting that System File Checker reports corruption in mlang.dlI.Mui and Windows.Media.Speech.UXRes.dll.mui. SFC replaces the files and after a reboot, Outlook works again.

Regards

Outlook can receive mail but can't send mail [Solved/Closed]

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