Can't use my Toshiba windows 10
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andronick
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Feb 10, 2016 at 08:33 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 12, 2016 at 04:44 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 12, 2016 at 04:44 AM
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Ambucias
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Feb 11, 2016 at 04:27 AM
Feb 11, 2016 at 04:27 AM
What is the make and model?
Ambucias
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Feb 11, 2016 at 04:13 PM
Feb 11, 2016 at 04:13 PM
Oh boy! Another Toshiba failure. You have my sympathies.
What about trying to restore to factory settings. You would lose all of your data but, if it works, it's better than a dead laptop?
What about trying to restore to factory settings. You would lose all of your data but, if it works, it's better than a dead laptop?
andronick
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Feb 11, 2016 at 05:28 PM
Feb 11, 2016 at 05:28 PM
I can't open anything from the start menu or from the search bar on the taskbar. I'm unable to open up the screen required to do the reset. I can't open up anything through the desktop which includes using keycommands.
Ambucias
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andronick
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Feb 11, 2016 at 05:54 PM
Feb 11, 2016 at 05:54 PM
So do you want to factory reset or not?
Ambucias
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Feb 11, 2016 at 06:07 PM
Feb 11, 2016 at 06:07 PM
Never mind
To restore your laptop to its factory settings, follow these steps:
Warning: All data on the hard drive will be erased. Back up any important data before proceeding. Make sure the computer is connected to a power supply and do not switch it off or restart during the process.
You may no longer be on Windows 10 and you may need to reinstall it again.
1) Hold down the power button for ten seconds to switch off your machine
Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.
2) Press and hold the zero key and at the same time, tap the power button once to switch on your notebook
3) When the machine starts beeping, release the zero key
4) When prompted by the warning screen, select Yes to continue with the system recovery
5) Select Recovery of Factory Default Software and click Next
6) Select Recover to out-of-box state and Click Next again
7) Click Next to Start the recovery
Good luck and let me know
To restore your laptop to its factory settings, follow these steps:
Warning: All data on the hard drive will be erased. Back up any important data before proceeding. Make sure the computer is connected to a power supply and do not switch it off or restart during the process.
You may no longer be on Windows 10 and you may need to reinstall it again.
1) Hold down the power button for ten seconds to switch off your machine
Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.
2) Press and hold the zero key and at the same time, tap the power button once to switch on your notebook
3) When the machine starts beeping, release the zero key
4) When prompted by the warning screen, select Yes to continue with the system recovery
5) Select Recovery of Factory Default Software and click Next
6) Select Recover to out-of-box state and Click Next again
7) Click Next to Start the recovery
Good luck and let me know
andronick
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Feb 11, 2016 at 06:35 PM
Feb 11, 2016 at 06:35 PM
Doing it now, thank you for all of your help! I'll let you know what happens.
andronick
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Feb 11, 2016 at 07:00 PM
Feb 11, 2016 at 07:00 PM
I'm not getting system recovery, I'm getting hard drive recovery. Then it asks me to select a keyboard language. From there I have continue to windows 10, use a device, troubleshoot, and turnoff your pc. When I then try to select the "reset your pc" option within the troubleshoot menu I get an error code.
------------------------------
sysreset.exe - Application Error
The instruction at 0x662fc18d referenced memory at 0xb3b1e5a0. The memory could not be read.
Click on OK to terminate the program.
-------------------------------
When I click OK/close the window that says this, it redirects me to the choose an option menu.
Any ideas?
------------------------------
sysreset.exe - Application Error
The instruction at 0x662fc18d referenced memory at 0xb3b1e5a0. The memory could not be read.
Click on OK to terminate the program.
-------------------------------
When I click OK/close the window that says this, it redirects me to the choose an option menu.
Any ideas?
andronick
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andronick
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Feb 11, 2016 at 07:18 PM
Feb 11, 2016 at 07:18 PM
I do have an option to erase the hard disk and it seems to be working. I also have the ability to use the command prompt.
andronick
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Feb 11, 2016 at 08:09 PM
Feb 11, 2016 at 08:09 PM
Alright, now I'm getting an error that says "No bootable device -- please restart system" I can't do the "0" thing anymore and whenever I try to boot the bios it won't work...
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Ambucias
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Feb 12, 2016 at 04:44 AM
Feb 12, 2016 at 04:44 AM
That indicates a damaged hard disk or failure, at this point the hd must be replaced.
Sorry
Sorry
Feb 11, 2016 at 09:20 AM
Additional info:
- 6gb ram
- 750gb HDD
- Intel Core i3-4000M (2.4 ghz)
- 15.6in screen
- Graphics (Intel HD 4600)