External Hard Drive freezes Windows but works fine on Linux( Closed

Question

I have this Toshiba external hard disk. Gave it to a friend to use for a couple of days, he brought it back and I couldn't use it no more. It either doesn't show up at all in My Computer and Disk Management or it shows up but when I attempt to open, it freezes Windows Explorer. I opened Device Manager to try and uninstall and re-install but doing that only renders all my USB ports inactive (all USBs I connect doesn't work). I then have to restart the computer to get the ports to work again. I've tried the hard disk on different computers and it's always the same story everywhere.

R2D2_WD · Accepted Answer

Hi C.K.,

When the drive appears in Disk Management, does it have a drive letter and a proper file format? Do you have valuable data on the drive? I strongly recommend you to try the device with another USB cable and while booting in Safe Mode. 
If the drive appears in Disk Management with a drive letter, use the chkdsk D: /f command from the Command Prompt, replacing D with the drive’s letter. Sadly, it is possible that the drive is failed or is about to fail. Sometimes Linux shows better results opening devices in similar conditions. If the drive is fully accessible in Linux, I strongly recommend you to backup all information. Download the data manufacturer’s diagnostics tool and check the drive’s condition. Let me know if there is any progress.

Hope this helps

jollym124 · Answer

Before re-installing windows go to your bios.

Select load optimal defaults, then look for the hdd controller options set it to ACHI.
Save and exit

Then proceed to install windows.

External Hard Drive freezes Windows but works fine on Linux(

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