Asus frozen

Closed
Allison - Mar 16, 2016 at 01:30 PM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 16, 2016 at 03:10 PM
Hello,
My Asus computer tries to boot up but during the process a error shows up,"Your PC ran into a problem and needs to restart. We are just collecting some error info and then we will restart." The screen appears to go off for one second, then it displays a statement "Preparing Autorepair" for about 15 seconds. The screen then gets dark and the mouse curser is visible and seems to function. Is there any thing I can try?


1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Mar 16, 2016 at 03:10 PM
If you have the Win 7 DVD you can try a "Windows Repair" by starting windows from the DVD.

Good Luck
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