HDD is not showing and it's empty Closed

Question

Hello, 

i am having problems with my transcend 500gb external hard disk drive. 


First, it's not showing in My Computer. i tried to uninstall the device, but when i plug it in, it still recognize as an old device and it doesn't install as a new device.


Secondly, when i open up the disk management, the hard disk is showing as unallocated and unknown. and then a pop up message came up saying that i need to initialize the disk (MBR or GPT) thingy but i didnt do it, afraid that i might lose everything in the hard disk.


Thirdly, I tried one solution using the Minitool Partition Wizard. (followed the steps here: http://www.sevenforums.com/hardware-devices/288692-disk-1-unknown-not-initialized-unallocated.html#post2386144) and i found out that, i don't have any partition for my hard disk and it's empty. its impossible though for it to be empty since i know the last time i checked, its almost full.


need a huge help for this problem! Thanks!

Boogieman_WD · Answer

Hey there, Wawii.

So I guess it's safe to assume that this is a USB drive? If so, go ahead and try it out with a different USB cables and a different computer, to see if the same thing happens.

Having in mind you do need to recover data, you could try accessing it via Ubuntu Live USB/DVD (this is basically a freeware, bootable, portable version of Linux), to see if the drive is properly recognized and if you can get to your files and recover them. If that doesn't work, perhaps you should give a go to data recovery software. And last, but not least, if your data is really important, you could go for a data recovery company.

Hope that helps.
Boogieman_WD

HDD is not showing and it's empty

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