USB HDD's are not recognised on new computer

jjarema53 Posts 1 Registration date Wednesday August 20, 2014 Status Member Last seen August 20, 2014 - Aug 20, 2014 at 03:41 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Aug 31, 2016 at 02:47 AM
My USB HDD's are not recognized on new laptop although they work well on my other laptop and PC. This is true for both mains powered and USB powered hard disk drives. The external drives do not appear in Device Manager (Windows 8.1) but a sound is made by the PC when a connection is made. Note USB flash drives work on all ports.
What should I do to rectify the problem?

2 responses

nkaku Posts 4 Registration date Tuesday August 30, 2016 Status Member Last seen August 31, 2016
Aug 30, 2016 at 07:38 PM
Sounds like a drive letter is not being assigned to your external HDD.

Try this;

> go to disk management
> locate your external HDD
> check to see if your external HDD was assigned a drive letter, if not
> right click on your external HDD
> click change drive letter and Paths
> click add
> select your desired letter
> click ok and exit out.

Hope this helps you.