HP laptop shut off and wouldn't turn on...however
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AndyzMom
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Apr 4, 2016 at 12:35 PM
AndyzMom Posts 2 Registration date Monday April 4, 2016 Status Member Last seen April 4, 2016 - Apr 4, 2016 at 06:22 PM
AndyzMom Posts 2 Registration date Monday April 4, 2016 Status Member Last seen April 4, 2016 - Apr 4, 2016 at 06:22 PM
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Ambucias
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Apr 4, 2016 at 04:28 PM
Apr 4, 2016 at 04:28 PM
Greetings,
Suppose your laptop is a lemon. Would you prefer to send it back to HP or try solution equivalent to fixing it with strings and scotch tape.
Be wise and send it back while you can.
Regards
Suppose your laptop is a lemon. Would you prefer to send it back to HP or try solution equivalent to fixing it with strings and scotch tape.
Be wise and send it back while you can.
Regards
AndyzMom
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Apr 4, 2016 at 06:22 PM
Apr 4, 2016 at 06:22 PM
Thank you for your response Ambucias.
I should have clarified that I have an extended full 1 year warranty (after manufacture's expires) covered by Costco. My concern is, to date my dealings with HP have been anything but helpful. They haven't even been able to successfully send me a shipping box. First conversation with Tech group, gentleman did not speak English well. I had to spell my street name out to him slowly 3 times. He said the box would arrive by UPS the next day. After two days and borrowing a computer, I checked email to find HP had sent me a UPS tracking/confirmation # for the box. Checked the tracking #, it didn't exist according to UPS. This was followed by an email from HP requesting that I check and confirm my address which they provided. It was wrong, so I replied with my correct address. Two days later the box was delivered still showing the wrong address (UPS must have figured it out). I opened it to pack my laptop inside and all that was in it was a piece of paper telling me to put my laptop in the protective packaging and my AC cord in a tray that was suppose to be in the box. Called back and was again forwarded to another Tech who didn't speak English well and was quite rude. When I tried explaining my situation politely, he abruptly cut me off and then there was silence. I waited a few minutes thinking he must be doing something regarding my issue and finally said "Hello?" and then he started talking again??? The new box was suppose to arrive no later then this past Friday and as of now, 6 pm Monday, I have received neither a shipping box or a UPS tracking # email from HP.
So the bottom line is, I now have little confidence in HP and given my computer is working, I don't know if there's anything they can/will do which is why I was looking for alternative options. Something along the lines of software that I could get to run diagnostic testing to see or input regarding similar situations, etc.
Hope this clarifies things. Thank you for your time and I apologize for the long message.
P.S. It's no longer kicking me out of sites.
I should have clarified that I have an extended full 1 year warranty (after manufacture's expires) covered by Costco. My concern is, to date my dealings with HP have been anything but helpful. They haven't even been able to successfully send me a shipping box. First conversation with Tech group, gentleman did not speak English well. I had to spell my street name out to him slowly 3 times. He said the box would arrive by UPS the next day. After two days and borrowing a computer, I checked email to find HP had sent me a UPS tracking/confirmation # for the box. Checked the tracking #, it didn't exist according to UPS. This was followed by an email from HP requesting that I check and confirm my address which they provided. It was wrong, so I replied with my correct address. Two days later the box was delivered still showing the wrong address (UPS must have figured it out). I opened it to pack my laptop inside and all that was in it was a piece of paper telling me to put my laptop in the protective packaging and my AC cord in a tray that was suppose to be in the box. Called back and was again forwarded to another Tech who didn't speak English well and was quite rude. When I tried explaining my situation politely, he abruptly cut me off and then there was silence. I waited a few minutes thinking he must be doing something regarding my issue and finally said "Hello?" and then he started talking again??? The new box was suppose to arrive no later then this past Friday and as of now, 6 pm Monday, I have received neither a shipping box or a UPS tracking # email from HP.
So the bottom line is, I now have little confidence in HP and given my computer is working, I don't know if there's anything they can/will do which is why I was looking for alternative options. Something along the lines of software that I could get to run diagnostic testing to see or input regarding similar situations, etc.
Hope this clarifies things. Thank you for your time and I apologize for the long message.
P.S. It's no longer kicking me out of sites.
