My laptop blackscreen

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amyc1200 Posts 1 Registration date Sunday April 3, 2016 Status Member Last seen April 3, 2016 - Apr 3, 2016 at 02:48 PM
 amyc1200 - Apr 5, 2016 at 08:21 PM
Hello everyone, I hope you're doing well. The issue I have is with my Gateway NV50A laptop. It powers on, but has a black screen. I knew the battery was dead for awhile, but couldn't afford to replace it yet. I left it plugged up the other night in the surge protector. We had a storm the other night and it temporarily knocked the power off twice that night in our house. the wireless mouse and usb hub I had plugged into it are both still working fine so I don't think the laptop got damaged by the storm, but not sure can anyone help? Right before this happened the laptop had a message saying "This computer has the same IP address as another computer on your network contact your administrator of your internet to correct this issue." I don't know if that is what caused the problem.
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1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Apr 3, 2016 at 04:44 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
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Thank you for trying to help, but your suggestion didn't work.
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