Toshiba satellite extremely slow and hangs up

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Sam - Apr 3, 2016 at 03:28 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 3, 2016 at 04:38 PM
Hello,

I got a new toshiba satellite c55c5241 laptop off amazon about 3 months ago but used it sparingly as had another laptop to work on.this laptop is extremely slow and hangs up a lot. I have to remove the battery to restart it again. I haven added any downloads to this laptop except for morzilla . This laptop is extremely slow to boot Even if in sleep or hibernate mode. Is this laptop faulty?? Many times the pages justgetstuck and laptop pages get hung. Advice I just spent $500 buying this i5 intel core windows 10 laptop. Help

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Apr 3, 2016 at 04:38 PM
Permit me to check it.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
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