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Black screen with arrow key after logon

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vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016 - Apr 4, 2016 at 01:53 AM
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016 - Apr 15, 2016 at 12:26 AM
Hello,

Problem Descriptions: Windows boots up and allows me to logon, but after the welcome message, I see a black screen with just the arrow key. Start a new task "Explorer" in task manager, nothing shows up even though I can see the new explorer process in the processes tab of the task manager windows. I believe
I can create the explorer task in safe mode, so the file isn't corrupted or missing?

I don't know how to proceed at this point. How did I run into this problem at the beginning? It starts when I update couple outdated software via avast scan outdated software, I can't remember exactly which one I update, most likely Adobe Air, Flash player plugin, but the last one I update is itunes, it hangs or freezes so I have to reboot it and that's how I get into the problem. I really appreciate someone in the know can give me some pointers. Thanks in advance.






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5 responses

Answer 1 / 5
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Apr 4, 2016 at 02:36 AM
Did you able to enter into safe mode?

Did you have windows cd?
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Answer 2 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 4, 2016 at 01:40 PM
Yes, I can get into safe mode. I have tried to uninstall itune and apple related stuff in safe mode, but it won't let me. I have no proof but I believe
itune is causing the problem and I want to undo it.

No, I don't have the windows cd.
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Apr 5, 2016 at 12:51 AM
Try to do a system restore to previous point before the problem happens.
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Answer 3 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 5, 2016 at 09:26 AM
Unfortunately, I don't have a backup to restore. Yeah, ashamed on me.

No one else has this problem? Can someone give me some pointers please?????????
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Apr 6, 2016 at 05:13 AM
start-->all prog-->access-->sys tools->system restore
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Answer 4 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 7, 2016 at 07:44 PM
Oh that. No, it didn't work.
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Apr 9, 2016 at 12:08 AM
what do you mean by didn't work?
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vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 10, 2016 at 10:53 AM
The first one appears on the list for restoring is right after trouble occurred as I believe, on that same day, so it still gives black screen. The next one on the list dates back several years where Acronis true image was used. I remember seeing 2 c: drives but none of them can be selected for restoring. The computer has trouble updating for several years like most vista users suffer.
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Answer 5 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 15, 2016 at 12:26 AM
Is there anything else I can try? Really want to get it working again.

What I don't understand is, in the choose a restore point screen, the top listed "Install: Windows Update" which is the same date the system fails to have a clean boot. I haven't been able to install any windows updates for years, and I have tried many many solutions. So what is this windows update from? Right below is when I added a new drive I believe.
The first available "System: Scheduled Checkpoint" is 6 years ago. Will there be any harm if I choose to restore to it?
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