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Black screen with arrow key after logon

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vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016 - Apr 4, 2016 at 01:53 AM
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016 - Apr 15, 2016 at 12:26 AM
Hello,

Problem Descriptions: Windows boots up and allows me to logon, but after the welcome message, I see a black screen with just the arrow key. Start a new task "Explorer" in task manager, nothing shows up even though I can see the new explorer process in the processes tab of the task manager windows. I believe
I can create the explorer task in safe mode, so the file isn't corrupted or missing?

I don't know how to proceed at this point. How did I run into this problem at the beginning? It starts when I update couple outdated software via avast scan outdated software, I can't remember exactly which one I update, most likely Adobe Air, Flash player plugin, but the last one I update is itunes, it hangs or freezes so I have to reboot it and that's how I get into the problem. I really appreciate someone in the know can give me some pointers. Thanks in advance.






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5 responses

Answer 1 / 5
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Apr 4, 2016 at 02:36 AM
Did you able to enter into safe mode?

Did you have windows cd?
Answer 2 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 4, 2016 at 01:40 PM
Yes, I can get into safe mode. I have tried to uninstall itune and apple related stuff in safe mode, but it won't let me. I have no proof but I believe
itune is causing the problem and I want to undo it.

No, I don't have the windows cd.
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Apr 5, 2016 at 12:51 AM
Try to do a system restore to previous point before the problem happens.
Answer 3 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 5, 2016 at 09:26 AM
Unfortunately, I don't have a backup to restore. Yeah, ashamed on me.

No one else has this problem? Can someone give me some pointers please?????????
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Apr 6, 2016 at 05:13 AM
start-->all prog-->access-->sys tools->system restore
Answer 4 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 7, 2016 at 07:44 PM
Oh that. No, it didn't work.
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Apr 9, 2016 at 12:08 AM
what do you mean by didn't work?
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 10, 2016 at 10:53 AM
The first one appears on the list for restoring is right after trouble occurred as I believe, on that same day, so it still gives black screen. The next one on the list dates back several years where Acronis true image was used. I remember seeing 2 c: drives but none of them can be selected for restoring. The computer has trouble updating for several years like most vista users suffer.
Answer 5 / 5
vistahelp Posts 6 Registration date Monday April 4, 2016 Status Member Last seen April 15, 2016
Apr 15, 2016 at 12:26 AM
Is there anything else I can try? Really want to get it working again.

What I don't understand is, in the choose a restore point screen, the top listed "Install: Windows Update" which is the same date the system fails to have a clean boot. I haven't been able to install any windows updates for years, and I have tried many many solutions. So what is this windows update from? Right below is when I added a new drive I believe.
The first available "System: Scheduled Checkpoint" is 6 years ago. Will there be any harm if I choose to restore to it?

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