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Black screen with arrow key after logon

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vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016 - 4 Apr 2016 à 01:53
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016 - 15 Apr 2016 à 00:26
Hello,

Problem Descriptions: Windows boots up and allows me to logon, but after the welcome message, I see a black screen with just the arrow key. Start a new task "Explorer" in task manager, nothing shows up even though I can see the new explorer process in the processes tab of the task manager windows. I believe
I can create the explorer task in safe mode, so the file isn't corrupted or missing?

I don't know how to proceed at this point. How did I run into this problem at the beginning? It starts when I update couple outdated software via avast scan outdated software, I can't remember exactly which one I update, most likely Adobe Air, Flash player plugin, but the last one I update is itunes, it hangs or freezes so I have to reboot it and that's how I get into the problem. I really appreciate someone in the know can give me some pointers. Thanks in advance.






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5 responses

Réponse 1 / 5
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Contributor Last seen 18 July 2016 893
4 Apr 2016 à 02:36
Did you able to enter into safe mode?

Did you have windows cd?
Réponse 2 / 5
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016
4 Apr 2016 à 13:40
Yes, I can get into safe mode. I have tried to uninstall itune and apple related stuff in safe mode, but it won't let me. I have no proof but I believe
itune is causing the problem and I want to undo it.

No, I don't have the windows cd.
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Contributor Last seen 18 July 2016 893
5 Apr 2016 à 00:51
Try to do a system restore to previous point before the problem happens.
Réponse 3 / 5
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016
5 Apr 2016 à 09:26
Unfortunately, I don't have a backup to restore. Yeah, ashamed on me.

No one else has this problem? Can someone give me some pointers please?????????
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Contributor Last seen 18 July 2016 893
6 Apr 2016 à 05:13
start-->all prog-->access-->sys tools->system restore
Réponse 4 / 5
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016
7 Apr 2016 à 19:44
Oh that. No, it didn't work.
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Contributor Last seen 18 July 2016 893
9 Apr 2016 à 00:08
what do you mean by didn't work?
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016
10 Apr 2016 à 10:53
The first one appears on the list for restoring is right after trouble occurred as I believe, on that same day, so it still gives black screen. The next one on the list dates back several years where Acronis true image was used. I remember seeing 2 c: drives but none of them can be selected for restoring. The computer has trouble updating for several years like most vista users suffer.
Réponse 5 / 5
vistahelp Posts 6 Registration date Monday 4 April 2016 Status Member Last seen 15 April 2016
15 Apr 2016 à 00:26
Is there anything else I can try? Really want to get it working again.

What I don't understand is, in the choose a restore point screen, the top listed "Install: Windows Update" which is the same date the system fails to have a clean boot. I haven't been able to install any windows updates for years, and I have tried many many solutions. So what is this windows update from? Right below is when I added a new drive I believe.
The first available "System: Scheduled Checkpoint" is 6 years ago. Will there be any harm if I choose to restore to it?

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