wynifred -
Apr 20, 2009 at 06:01 PM - Latest reply: cowandgate4
Posts Monday July 26, 2010Registration date
August 31, 2010
Last seen
- Aug 31, 2010 at 12:30 AM
Hello,what is the point of asking questions when I can't get a answer to my problem please anyone out there that has solved this problem let me know how you done it or can I get in touch with any one else I have as I said before uninstalled and reinstalled till I am blue in the face Ann
Have I solved the " I Tunes cannot detect burning software" issue?
I have found an answer to this problem......
I can now re-create the "I tunes not recognizing any burning software" issue at will, and fix it in a heartbeat. This will also take care of that "Itunes registry values....." message that pops up right before the main I Tunes program begins.
IT APPEARS THAT WHEN GEARAspiWDM GETS INSTALLED IT DOES NOT CREATE A "MULTI-STRING VALUE", IT CREATES A "STRING VALUE", WHICH DONT DO NO GOOD. THE UPPERFILTERS VALUE MUST BE A MULTI STRING VALUE, JUST NOT A "STRING VALUE".
2. Once that is installed you have to DELETE the UPPERFILTERS entry in your system registry, AND CREATE A NEW UPPERFILTERS VALUE at:
HKEY_LOCAL_MACHINE\SYSTEM \CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 (of course you knew once you get there just click on "favorites" in your system registry and add it your favorites).
__________________________________________________________
YOU WILL BE DELETING THE UPPER VALUE: DONT WORRY YOU WILL BE CREATING A NEW ONE. __________________________________________________________
GO HERE IN THE SYSTEM REGISTRY:
FOR VISTA USERS, GO do Windows "Start Search" and type in Regedit. Run Regedit.exe and you will find the HKEY.
1. WHILE IN HKEY_LOCAL_MACHINE\SYSTEM \CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 using the system registry editor: EDIT > NEW > MULTI STRING VALUE. IT MUST BE A "Multi String Value".
2. NAME IT UpperFilters.
3. Once it's created and named, right click on it and select "Modify".
4. Enter this into the box that will pop up: GEARAspiWDM AS SOON AS YOU TYPE THE GEARAspiWDM PRESS ENTER. This "carriage return" is required. CLICK OK and exit the pop up box.
THE VALUE FOR THE UpperFilters should be: REG_MULTI_SZ (Which means it is a multi string value).
Thank you so much!!! I have not been able to burn CD'S for a month since downloading the latest version of itunes. I have vista and after numerous phone calls with Itunes support, nobody could help me they just kept telling me to uninstall and reinstall itunes. Obviously this did not work. They could not help me at all. Thanks for posting your solution online otherwise I would never have been able to burn my music to a Cd.
This "black magic" of editing the registry should not be necessary when using a major software release from a major software vendor. That grumble aside, Apple is pretty poor at support, thats self evident.
I have checked the above registry entry on my XP Pro machine and it does not need altering as it already reflects the entry above being the correct multi string type entry.
The Gear drivers were also updated.
The problem persists.
Both version 8.2 x and 9. x have this problem and its not just on Windows if you read the Apple forums there are similar reports from Mac users.
I have no doubt the above works for some but the problem is more basic than that. itunes is trying to access the DVD/CD writer directly via the hardware instead of through WIndows. You can prove this by disablimg the drive letter for the CD writer in Windows and then rebooting. Go into a DOS command prompt and type D: or whatever the CD drive is and you will get a "drive not found" type message from DOS. It will NOT appear in My Computer either. But when you run itunes 8 or 9 and go to burn a playlist it will say D: is the disc burner but then fail because it can't find it.
The problem lies in the itunes software, because other software (Roxio, Nero, Jetaudio etc) can ALL burn CDs with no problem to the same drive itunes says it cant find.
So no fix for me
The search continues in the absence of any help from Apple (I have yet to receive a reply).
But removing both the upper and lower filter values in that registry entry results in the following message at startup in iTunes
"Itunes Setup Assistant
Warning!
The registry settings used by the iTunes drivers for importing
and burning CDs and DVDs are missing. This can happen as a result of
installing other CD burning software. Please reinstall iTunes."
So back to the search
Since this occured sometime after version 8 was installed I will try version 7.7 and see what happens
ie remove both upper AND lower filter entries but it only resulted in itunes saying
"Itunes Setup Assistant
Warning!
The registry settings used by the iTunes drivers for importing
and burning CDs and DVDs are missing. This can happen as a result of
installing other CD burning software. Please reinstall iTunes."
I am running Windows 7 with iTunes 9.1.0.79, and had the same burning problem. After installing GEAR driver, I checked this registry address, but found no UpperFilters value, so just added the new values and rebooted.
Note that Apple do not even concede there is a bug! I don't use itunes any more as I found that after updating I lost 92 tracks and itunes store would not refund me. There are many better places to download new mp3s that are legal and NOT encrypyted, eg Tesco Napster and many others, all better value as you can just copy these to any mp3 player.
Unfortunately Apple and itunes still do not want to concede there is any problem with their bloatware,more commonly known as itunes. The whole mess of a problem did not arise until I installed itunes. Now I just use Winamp and Cowon and between them there are some pretty unbeatable utilities. I have no use for itunes because I converted all my encrypted files legally with Tunebite. I never buy from itunes any more. I don't even have it installed.
Can these answerers stop spewing all this technical bullshit and just give a simple download or fix that anyone can understand? Really, I don't care about the reason for the problem, I just want a fix!!!!!!
Apple are really hopeless at software (itunes is huge bloatware) and at support. See my comments later down this list (click see all comments). Note it was the Roxio "update" that fixed this for my setup, I already had the GEAR drivers loaded. Note also that Apple does not admit to the programming error that results in itunes looking for a non existent drive!
I'm guessing this started when you downloaded and installed iTunes 8.2. That's when I began to experience a similar problem. In an unusual move, iTunes then released ver. 8.1.1. According to the iTunes support people, downloading and installing this fixes the problem, but Apple seems to be reluctant to publicly state this. See my entire correspondence with them below.
If you've not done so already, you may want to run iTunes Diagnostics (select "Help", then "Run Diagnostics"). When the process is finished click the "Copy to Clipboard" button and then paste the results in an email to Apple at iTunesStoreSupport@apple.com. That way, they can look at what is going on with your system.
My rather frustrating inteactions with them are below. It is working now, and I did get some free songs out of the mess:
From: iTunes Store <iTunesStoreSupport@apple.com>
To: rknaup@sbcglobal.net
Sent: Friday, April 17, 2009 5:19:12 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Feel free to post my reply on our Discussion Forums, as I'm sure there are customer's using that method of support who are looking for an answer. I'm very happy to have been able to help you out with this issue, and if you have any further questions, please let me know!
Thank you very much for being part of the iTunes Store family, Rich. I hope you have a great weekend.
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
I don't understand Apple's reluctance to be more forthcoming with this. Judging from the amount of complaints on Apple's web site and others, it looks like it was a widespread problem.
It is disappointing to me as an Apple stock holder (really!) that they won't post this information publicly. However, I'm guessing that Apple won't mind if I post your reply on its support forum and other tech forums I have visited seeking an answer to this problem.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <iTunesStoreSupport@apple.com>
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <iTunesStoreSupport@apple.com>
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
________________________________
From: iTunes Store <iTunesStoreSupport@apple.com>
To: rknaup@sbcglobal.net
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
Furthermore, I have issued an additional five song credits to your "rknaup@sbcglobal.net" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
________________________________
From: iTunes Store <iTunesStoreSupport@apple.com>
To: rknaup@sbcglobal.net
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
________________________________
From: iTunes Store <iTunesStoreSupport@apple.com>
To: rknaup@sbcglobal.net
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
________________________________
From: iTunes Store <iTunesStoreSupport@apple.com>
To: rknaup@sbcglobal.net
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "rknaup@sbcglobal.net".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: rknaup@sbcglobal.net
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : rknaup@sbcglobal.net
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : rknaup@sbcglobal.net
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
has helped 1673 users this month
Your fix worked for me!
I am running Windows 7 with iTunes 9.1.0.79, and had the same burning problem. After installing GEAR driver, I checked this registry address, but found no UpperFilters value, so just added the new values and rebooted.
All seems well, so thanks mate.
Fraser
gearsoftware and I too didnt have to mess with anything ( regidt.. suddenly it started to work! :) thank you thank you!
running windows 7