WD MY Book External Drive
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KRedd
-
Apr 30, 2016 at 04:51 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 3, 2016 at 02:54 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 3, 2016 at 02:54 AM
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2 responses
Ambucias
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Apr 30, 2016 at 05:34 PM
Apr 30, 2016 at 05:34 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
Try connecting the device again
R2D2_WD
Posts
3606
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Monday September 1, 2014
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February 20, 2017
155
May 3, 2016 at 02:54 AM
May 3, 2016 at 02:54 AM
Hi Kredd,
I am sorry for any inconveniency caused by your My Book drive. Does the issue still persist? Please open Disk Management and check if the drive is correctly displayed. Does it have a proper file format and a drive letter? Try to assign another letter.
Could you tell me which diagnostic tool you are using to test the drive? I advise you to try Data Lifeguard Diagnostic, the Western Digital tool, but have in mind that it is recommended to test drive if the data is backed up. Testing the drive may cause some heavy usage, which may affect the drive’s performance if there is a problem with the drive. I strongly recommend you to test the drive on another PC and with another cable. Connecting the drive to a Linux OS may be helpful too, so if you have this option, try it.
http://products.wdc.com/support/kb.ashx?id=UJp7y5 – Data Lifeguard Diagnostic for Windows
Hope this helps
I am sorry for any inconveniency caused by your My Book drive. Does the issue still persist? Please open Disk Management and check if the drive is correctly displayed. Does it have a proper file format and a drive letter? Try to assign another letter.
Could you tell me which diagnostic tool you are using to test the drive? I advise you to try Data Lifeguard Diagnostic, the Western Digital tool, but have in mind that it is recommended to test drive if the data is backed up. Testing the drive may cause some heavy usage, which may affect the drive’s performance if there is a problem with the drive. I strongly recommend you to test the drive on another PC and with another cable. Connecting the drive to a Linux OS may be helpful too, so if you have this option, try it.
http://products.wdc.com/support/kb.ashx?id=UJp7y5 – Data Lifeguard Diagnostic for Windows
Hope this helps
