WD MY Book External Drive

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KRedd - Apr 30, 2016 at 04:51 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 3, 2016 at 02:54 AM
Hello,

My WD (MY BOOK) external drive is not showing. The light is on and it makes noises but it is not being recognized by the computer. I can see it via the control panel but it does not show on the computer. Diagnostics say it is working properly. Running on pc on windows 7


2 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240
Apr 30, 2016 at 05:34 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
May 3, 2016 at 02:54 AM
Hi Kredd,

I am sorry for any inconveniency caused by your My Book drive. Does the issue still persist? Please open Disk Management and check if the drive is correctly displayed. Does it have a proper file format and a drive letter? Try to assign another letter.
Could you tell me which diagnostic tool you are using to test the drive? I advise you to try Data Lifeguard Diagnostic, the Western Digital tool, but have in mind that it is recommended to test drive if the data is backed up. Testing the drive may cause some heavy usage, which may affect the drive’s performance if there is a problem with the drive. I strongly recommend you to test the drive on another PC and with another cable. Connecting the drive to a Linux OS may be helpful too, so if you have this option, try it.

http://products.wdc.com/support/kb.ashx?id=UJp7y5 – Data Lifeguard Diagnostic for Windows

Hope this helps

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