External hard disk detected but not showing in my computer

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jaydip - May 1, 2016 at 11:34 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - May 4, 2016 at 06:54 AM

Hello,
when i connect my external hard disk it running but not showing in my computer as well as in disk part and in manage not show hard disk but when click on safely remove button it show eject my passport ultra please help me

External hard disk detected but not showing in my computer
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2 responses

Answer 1 / 2

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 2, 2016 at 12:56 AM

Does it get detected on Device manager? What about disk management?

fotnox Posts 4 Registration date Friday February 20, 2015 Status Member Last seen May 2, 2016
May 2, 2016 at 08:25 AM

using cmd,type the command chkdisk -r

Jaydip 2011 @gmail.com > fotnox Posts 4 Registration date Friday February 20, 2015 Status Member Last seen May 2, 2016
May 3, 2016 at 10:28 AM

It's show in disk management as unidentified drive

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 4, 2016 at 06:54 AM

Have you tried connecting the drive to another computer to see if it works with that computer?

Answer 2 / 2

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 155
May 3, 2016 at 03:01 AM

Hi Jaydip,

I am sorry for any difficulties, caused by your My Passport drive. I strongly recommend you to check it another PC and with another USB cable. Search for the drive in Disk Management and in Device Manager. If the drive is working fine on another PC, open your Device Manager and uninstall the USB Hubs. Restart the PC, all the controllers should reinstall automatically. Connect the hard drive and try to access it. Do you have important data on the drive?

Hope this helps

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