WD My Passport Not Working - No Show in Device Manager
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belmotodell
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Registration date
Saturday May 14, 2016
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May 14, 2016
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May 14, 2016 at 01:10 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 16, 2016 at 03:00 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 16, 2016 at 03:00 AM
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2 responses
jollym124
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Wednesday January 21, 2015
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May 16, 2016 at 02:09 AM
May 16, 2016 at 02:09 AM
In device manager, right click on the drive, choose to uninstall (including the driver). Remove device from USB port, shut down and restart. Once windows is up, plug the drive back into use and see if windows automatically find the device and installs drivers.
If windows still do not recognize the drive, then check manufacturers site and download latest driver.
Hope this helps you out!
If windows still do not recognize the drive, then check manufacturers site and download latest driver.
Hope this helps you out!
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
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February 20, 2017
155
May 16, 2016 at 03:00 AM
May 16, 2016 at 03:00 AM
Hi belmotodell,
I am sorry for any inconveniency caused by your My Passport drive. When in Device Manager, uninstall the USB hubs, restart the PC, connect you device and search for the drive again. Check in Disk Management if the drive has a proper file format and a drive letter. I strongly recommend you to test the drive on another PC and with another USB cable.
Like jollym said, if the drive is still not recognized, but it is working on another PC, I would recommend you to open the laptop manufacturer’s web page and update the USB drivers.
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive. When in Device Manager, uninstall the USB hubs, restart the PC, connect you device and search for the drive again. Check in Disk Management if the drive has a proper file format and a drive letter. I strongly recommend you to test the drive on another PC and with another USB cable.
Like jollym said, if the drive is still not recognized, but it is working on another PC, I would recommend you to open the laptop manufacturer’s web page and update the USB drivers.
Hope this helps
