WD My Passport Not Working - No Show in Device Manager

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belmotodell Posts 1 Registration date Saturday May 14, 2016 Status Member Last seen May 14, 2016 - May 14, 2016 at 01:10 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 16, 2016 at 03:00 AM
I have a 1 tb WD My Passport. My Laptop is a HP Envy i7 with Windows 10.

When I plug in the HD the light on the HD turns on and I can hear the HD sounds (normal sounds). I do not see any notice of the WD HD in Device Manager (not under Disk Drives or USB Controllers).

Any help would be appreciated. Thx.
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2 replies

jollym124 Posts 98 Registration date Wednesday January 21, 2015 Status Member Last seen March 28, 2017 29
May 16, 2016 at 02:09 AM
In device manager, right click on the drive, choose to uninstall (including the driver). Remove device from USB port, shut down and restart. Once windows is up, plug the drive back into use and see if windows automatically find the device and installs drivers.

If windows still do not recognize the drive, then check manufacturers site and download latest driver.

Hope this helps you out!
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
May 16, 2016 at 03:00 AM
Hi belmotodell,

I am sorry for any inconveniency caused by your My Passport drive. When in Device Manager, uninstall the USB hubs, restart the PC, connect you device and search for the drive again. Check in Disk Management if the drive has a proper file format and a drive letter. I strongly recommend you to test the drive on another PC and with another USB cable.
Like jollym said, if the drive is still not recognized, but it is working on another PC, I would recommend you to open the laptop manufacturer’s web page and update the USB drivers.

Hope this helps


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