Laptop is shutting down without any reason

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alexsh16 Posts 2 Registration date Tuesday May 31, 2016 Status Member Last seen May 31, 2016 - May 31, 2016 at 08:31 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Jun 1, 2016 at 12:01 PM
Hey all, i need please an expert answer her.

my Dell Vsotro i7 6th gen. is shutting down all of a sudden,seems like it's not over heating problem coz the laptop just got back from service and they coud not find the problem.

can any one guide through the problem ?
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2 responses

KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
May 31, 2016 at 10:51 AM
Hello alexsh16,

By reading your post I come up to 2 conclusions:
1. Either you have the power options in BIOS not well adjusted or
2. You have CPU problem or a CMOS battery problem.
Is your laptop still under warranty? If it's not, then try the replace the CMOS battery for a new one. If you don't have any other battery, take out the current one for some 10 mins, of course after you have been unplugged the charger and the battery, and after that plug it back in.
Try to boot and tell me what happened.

Hope this helps.
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alexsh16 Posts 2 Registration date Tuesday May 31, 2016 Status Member Last seen May 31, 2016
May 31, 2016 at 11:11 AM
First of all, i must say that im not sure what's the source of problem i just wrote it here since i was not sure where to write it down.

maybe there is anyway to analyze the source of the problem first some how?

Regarding the solution you have suggested it seems like a good option to check.
do you reccomend me to do it a service lab or i can do it by my self (i'm pretty handyman i would say with a MINOR background in IT).
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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Jun 1, 2016 at 12:01 PM
Hi again,

If you feel sure about what to do, go ahead, save some money. :)
But if you don't, then I would directly go to a PC company if I were you. :) Usually I don't mess up with my laptops when it comes to anything else than RAM or HDD.
Just a reminder: if your lappy is STILL under warranty, don't open it because it will void your warranty.

Cheers.
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