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My e-mail and facebook hacked

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Mia - Jun 8, 2016 at 03:41 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jun 8, 2016 at 05:13 PM
Hello,
I have had an email adress that had been hacked, so now my facebook account does not recognise my e-mail adress. I cannot acess my page because the alternative adress has also been changed and when I follow the steps that facebook gives me, I come to a point where it tells me that thay can't help and that they are sorry. This is my business profile and I need to moove this account to my new e-mail adress, even more that the old e-mail adress that my facebook account was locked on does not exist anymore.
Please help



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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,233
Jun 8, 2016 at 05:13 PM
Hello,

I only have bad news. To recover your Facebook you really need to recover your e-mail, but since you say it not longer exists, sorry but your goose is cooked.

If Facebook is a business account for which you have paid, you must have a contact with Fb.

Regards
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