My passport storage disk drive is not detecting
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nurmalik
-
Aug 8, 2016 at 08:28 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Aug 9, 2016 at 02:54 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Aug 9, 2016 at 02:54 AM
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2 responses
xpcman
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Wednesday October 8, 2008
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Aug 8, 2016 at 11:57 AM
Aug 8, 2016 at 11:57 AM
I suggest you read this FAQ
https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected
https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected
R2D2_WD
Posts
3606
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Monday September 1, 2014
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155
Aug 9, 2016 at 02:54 AM
Aug 9, 2016 at 02:54 AM
Hi Nurmalik,
I am sorry for any inconveniency caused by your My Passport drive. Could you please check the drive on another PC and with another USB cable? Open Device Manager and check if the drive appears. If so, uninstall it and restart the PC. Reconnect the My Passport and check again. If the drive is under warranty, I would recommend you to contact the seller and ask for guidance. Sadly, it is possible that the drive has failed and if it is under warranty, you should get a replacement.
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive. Could you please check the drive on another PC and with another USB cable? Open Device Manager and check if the drive appears. If so, uninstall it and restart the PC. Reconnect the My Passport and check again. If the drive is under warranty, I would recommend you to contact the seller and ask for guidance. Sadly, it is possible that the drive has failed and if it is under warranty, you should get a replacement.
Hope this helps
