Bought computer from someone don't have password or disk

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motherof2chelyan Posts 1 Registration date Friday September 2, 2016 Status Member Last seen September 2, 2016 - Sep 2, 2016 at 02:24 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 2, 2016 at 04:54 AM
I bought a HP Pavilion all in one 2013 from yard sale when I turn it on it goes straight to a screen which needs password . Don't know the password and don't have the reset disk to restore factory settings to change the password to a new one so I can access the internet . How do I restore it to factory settings without the password or disk ? Can't find the person I bought it from because it was a road side yard sale .
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Sep 2, 2016 at 04:54 AM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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