Dell Laptop, starts windows then screen goes black. [Closed]

Report
Posts
1
Registration date
Saturday September 17, 2016
Status
Member
Last seen
September 17, 2016
-
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
-
Hello,
I have a DELL LATITUDE E6410, and at about 9pm yesterday, it wouldn't run correctly. I had been using a few hours earlier and decided to not turn it off in case I wanted to go on it later, so when I went to go on it, the screen was just blank, the back-lighting was still on, but it was just a black screen.

I gave it a few minutes to try and fix itself, but it just stayed as it was, so I turned it off by holding the power button and restarted it. When it came up with the options to go into safe mode or run normally, i ran it normally and after the "Starting Windows" and the windows logo disappeared, it just went back to being a black screen.

Restarted it, launched in safe mode and it worked, looked up what might be the issue, one place said it could have been something with the drivers, so I followed those instructions and restarted, like it said to.

It didn't work, and now when I try to launch it in safe mode, it gets to "Loaded: \Windows\system32\drivers\CLASSPNP.SYS" and just stays there, I watched it for half an hour and it didn't move on.

SO basically, when I launch it in normal mode, it just goes black screen after the windows logo, and when i try and launch it in safe mode, it just gets stuck.

NOTE: I have tried the take out the battery and hold the power button thing, that didn't work.

I'd appreciate any assistance, cause my dad left to go on a work trip to America, literally 1 hour before this started. :(


1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,774

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!